Security Lobby Specialist: Customer Service & Safety

Harvard Protection Services, LLC.; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is actively seeking Customer Service Officers to support our security and life safety operations. You will provide professional customer-focused services, greet visitors, monitor entrances, perform patrols, and document incidents in clear logs and reports.

Ideal candidates maintain a professional appearance, strong communication, and a reliable means of transportation. A guard license or ability to obtain one is required, with optional health benefits and 401K

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned
• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Skills

Interpersonal communication

Professional demeanor

Reliable comms & transport

Neat appearance

Technical literacy

Customer service mindset

Education

High School Diploma or GED

Job description

Harvard Protection Services is actively seeking Customer Service Officers to support our security and life safety operations. You will provide professional customer-focused services, greet visitors, monitor entrances, perform patrols, and document incidents in clear logs and reports.

Ideal candidates maintain a professional appearance, strong communication, and a reliable means of transportation. A guard license or ability to obtain one is required, with optional health benefits and 401K