Security & Guest Safety Ambassador Supervisor

Highgate; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Miami, FL seeks a Safety Ambassador Supervisor to lead daily Safety and Security operations for the property. You will patrol, protect guests and staff, and enforce hotel rules and safety procedures, ensuring a secure environment.

The role requires a High School diploma or equivalent, prior hotel experience, and flexible hours. You will report to the Security Manager and work with a collaborative team to maintain safety standards across all hotel activities.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field required.
• At least one year of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to climb and descend stairways and run.
• Ability to physically deter individuals who pose a threat to employee and/or guests.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Skills

Effective communication

Education

High School diploma or equivalent

Job description

Highgate Hotels in Miami, FL seeks a Safety Ambassador Supervisor to lead daily Safety and Security operations for the property. You will patrol, protect guests and staff, and enforce hotel rules and safety procedures, ensuring a secure environment.

The role requires a High School diploma or equivalent, prior hotel experience, and flexible hours. You will report to the Security Manager and work with a collaborative team to maintain safety standards across all hotel activities.