Hotel Security Supervisor - Lead Safety & Guest Protection

Hyatt Centric San Juan Isla Verde; Carolina (PR); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Job summary

Highgate Hotels in the United States is seeking a Security Supervisor to lead the Safety and Security department, patrol premises, and protect guests and staff. This role emphasizes proactive surveillance, incident reporting, and collaboration with hotel leadership.

The position supervises security staff, coordinates emergency responses, and maintains daily logs, with a strong focus on safety protocols, guest protection, and effective communication across teams.

Qualifications

• High School diploma or equivalent (or experience in a hotel or related field).
• At least 1 year of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.

Responsibilities

• Direct day-to-day operation of the Safety and Security department.
• Supervise security staff and assign shifts.
• Conduct staff training and supervise investigations.
• Coordinate emergency procedures such as fire, bomb threats, or hurricanes.
• Review payroll for the department and daily activity logs.
• Provide escorts to guests and employees as needed.
• Respond to alarms and incident reports.

Education

High School diploma or equivalent

Job description

Highgate Hotels in the United States is seeking a Security Supervisor to lead the Safety and Security department, patrol premises, and protect guests and staff. This role emphasizes proactive surveillance, incident reporting, and collaboration with hotel leadership.

The position supervises security staff, coordinates emergency responses, and maintains daily logs, with a strong focus on safety protocols, guest protection, and effective communication across teams.