Night Security & Guest Safety Specialist

Highgate; Miami Beach (FL); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels in Miami Beach is seeking a Safety & Security Officer to ensure a safe, secure, and seamless environment for guests and team members. You will patrol, respond to incidents, and enforce hotel policies with service-focused communication.

The role requires standing, quick response capabilities, and the ability to lift up to 100 lbs. Prior hotel or security experience is preferred. Weekend and long shifts may be required, with a comprehensive benefits package offered.

Qualifications

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents throughout the entire shift.
• Capable of exerting up to 100 lbs. of force occasionally, 50 lbs. frequently, and 20 lbs. continuously to lift, carry, push, or pull objects.
• Strong verbal and written communication skills with the ability to engage courteously and professionally with guests and employees at all levels.
• Excellent listening, problem-solving, and prioritization abilities in a fast-paced environment.
• Warm, friendly, service-driven demeanor with the ability to maintain professionalism under pressure.

Responsibilities

• Maintain a professional security presence throughout the property, using proper radio communication and monitoring lobby activity when not on patrol.
• Conduct regular property patrols to ensure all areas are secure, free of hazards, and compliant with hotel policies.
• Respond promptly to emergencies, including medical situations, guest disturbances, security incidents and provide First Aid/CPR when required.
• Support guest experience by assisting with room access, conducting escorts, and addressing safety concerns with discretion and service‑focused communication.
• Monitor security systems, including cameras and access points; verify identification and regulate access to secured areas for authorized personnel.
• Investigate incidents such as accidents, property loss, theft, altercations, and guest or employee complaints; complete detailed and accurate reports.
• Maintain confidentiality regarding guest and employee information and uphold legal and brand standards at all times.
• Collaborate with Guest Services and outside agencies as needed, participating in shift briefings and ensuring smooth information flow.
• Manage security-related equipment, including radios, keys, and pagers, ensuring accurate inventory and documentation.

Skills

Verbal and written comms

Listening & problem-solving

Customer service

Professionalism under pressure

Education

High School diploma or equivalent

Job description

Highgate Hotels in Miami Beach is seeking a Safety & Security Officer to ensure a safe, secure, and seamless environment for guests and team members. You will patrol, respond to incidents, and enforce hotel policies with service-focused communication.

The role requires standing, quick response capabilities, and the ability to lift up to 100 lbs. Prior hotel or security experience is preferred. Weekend and long shifts may be required, with a comprehensive benefits package offered.