Night Security & Guest Experience Officer

Highgate; Miami Beach (FL); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels in Miami Beach seeks a Safety & Security Officer to ensure a safe, secure, and seamless environment for guests and team members. You will maintain a visible security presence, conduct patrols, respond to incidents, and enforce hotel policies while upholding Highgate's standards of guest experience.

The role requires a High School diploma and prior hotel, security, or related experience is preferred; ability to work weekends/holidays and long shifts is required.

Qualifications

• High School diploma or equivalent required; security experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents.
• Capability to lift up to 100 lbs occasionally and 50 lbs frequently.
• Strong communication and guest-service orientation.

Responsibilities

• Maintain a professional security presence and monitor lobby activity.
• Conduct regular patrols and enforce hotel policies safely.
• Respond to emergencies and provide First Aid/CPR when required.
• Assist guests with room access and safety concerns with discretion.
• Monitor security systems and regulate access for authorized personnel.
• Investigate incidents and complete detailed reports.
• Maintain confidentiality and uphold brand standards.
• Coordinate with Guest Services and external agencies as needed.
• Manage security equipment inventory and documentation.

Skills

Patrol security

Emergency response

Guest service

Radio communication

Education

High School diploma or equivalent

Tools

Radio systems

CCTV monitoring

Job description

Highgate Hotels in Miami Beach seeks a Safety & Security Officer to ensure a safe, secure, and seamless environment for guests and team members. You will maintain a visible security presence, conduct patrols, respond to incidents, and enforce hotel policies while upholding Highgate's standards of guest experience.

The role requires a High School diploma and prior hotel, security, or related experience is preferred; ability to work weekends/holidays and long shifts is required.