Hotel Night Security & Guest Safety Officer

Yve Hotel Miami; Miami Beach (FL); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental Insurance

Paid time off

401(k) Retirement Plan

Job summary

Highgate is seeking a dedicated Safety & Security Officer for its Miami property. You will maintain a visible security presence, patrol the premises, respond to incidents, and enforce hotel policies with discretion and service-focused communication.

Ideal candidates have a High School diploma, strong communication skills, the ability to lift up to 100 lbs, and experience in security or hospitality. The role requires weekend and holiday availability and offers growth within a global hospitality

Qualifications

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.

Responsibilities

• Maintain a professional security presence throughout the property, using proper radio communication and monitoring lobby activity when not on patrol.
• Conduct regular property patrols to ensure all areas are secure, free of hazards, and compliant with hotel policies.
• Respond promptly to emergencies, including medical situations, guest disturbances, security incidents and provide First Aid/CPR when required.
• Support guest experience by assisting with room access, conducting escorts, and addressing safety concerns with discretion and service-focused communication.
• Monitor security systems, including cameras and access points; verify identification and regulate access to secured areas for authorized personnel.
• Investigate incidents such as accidents, property loss, theft, altercations, and guest or employee complaints; complete detailed and accurate reports.
• Maintain confidentiality regarding guest and employee information and uphold legal and brand standards at all times.
• Collaborate with Guest Services and outside agencies as needed, participating in shift briefings and ensuring smooth information flow.
• Manage security-related equipment, including radios, keys, and pagers, ensuring accurate inventory and documentation.

Skills

Verbal and written communication

Problem-solving

Customer service mindset

Education

High School diploma or equivalent

Tools

CCTV systems

Access control systems

Job description

Highgate is seeking a dedicated Safety & Security Officer for its Miami property. You will maintain a visible security presence, patrol the premises, respond to incidents, and enforce hotel policies with discretion and service-focused communication.

Ideal candidates have a High School diploma, strong communication skills, the ability to lift up to 100 lbs, and experience in security or hospitality. The role requires weekend and holiday availability and offers growth within a global hospitality