Security & Guest Experience Officer

Harvard Maintenance, Inc.; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to support our security and life safety operations in the United States. You will greet visitors, monitor entrances, respond to incidents, and communicate clearly with staff and clients while upholding professional standards.

The role requires a high school diploma or GED, valid security licenses, reliable transportation, and strong interpersonal skills. Training on security systems and incident reporting will be provided.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Be familiar with incoming/outgoing traffic and know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer questions and assist guests and employees in a customer-focused, supportive manner.
• Answer all phones professionally.
• Permit authorized persons to enter property and monitor entrances and exits.
• Enforce facility policies and procedures within required limits.
• Perform patrols of designated areas on foot or by vehicle.
• Observe departing personnel to prevent theft and ensure proper removal of property.
• Follow emergency action plans and procedures.
• Monitor alarms and systems as required.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Security officer license

High School Diploma or GED

Reliable transportation

Professional demeanor

Interpersonal communication

Computer skills

Log & incident reporting

Education

High School Diploma or GED

Tools

Access control systems

Security devices operation

Job description

Harvard Protection Services is seeking a Customer Service Officer to support our security and life safety operations in the United States. You will greet visitors, monitor entrances, respond to incidents, and communicate clearly with staff and clients while upholding professional standards.

The role requires a high school diploma or GED, valid security licenses, reliable transportation, and strong interpersonal skills. Training on security systems and incident reporting will be provided.