Security Concierge & Guest Experience Expert

Harvard Protection Services; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to provide professional security and life safety services. You will support our clients by greeting visitors, assisting customers, and maintaining a secure environment across the assigned facility.

Qualifications include a high school diploma or GED and a valid security guard license (or ability to obtain one). Strong communication, reliability, and a neat appearance are essential for success in this role.

Qualifications

• Minimum high school diploma or GED.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.

Responsibilities

• Aide customers, employees, visitors, and guests while maintaining professionalism.
• Maintain a visible presence in the assigned facility.
• Monitor environment to detect suspicious or unsafe activity.
• Greet customers and assist guests in a customer-focused manner.
• Answer phones professionally and route inquiries.

Skills

Customer service

Professional demeanor

Interpersonal communication

Appearance

Written reporting

Reliability

Education

High school diploma or GED

Tools

Security guard license

Job description

Harvard Protection Services is seeking a Customer Service Officer to provide professional security and life safety services. You will support our clients by greeting visitors, assisting customers, and maintaining a secure environment across the assigned facility.

Qualifications include a high school diploma or GED and a valid security guard license (or ability to obtain one). Strong communication, reliability, and a neat appearance are essential for success in this role.