Guest Safety & Service Ambassador

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health benefits

On-site wellness center

Career growth paths

Rewards programs

Merit-based pay increases

Bonuses and service bonuses

Free parking

Free meals or discounts

Job summary

Live! Casino & Hotel Maryland is seeking a Security Ambassador to help create a safe, welcoming guest experience. You’ll act as the eyes and ears of the venue, greet guests, check IDs, explain rules, and respond to issues with professionalism and care.

The role requires strong guest-service skills, the ability to multitask in a busy casino environment, and adherence to safety procedures. The shift is full-time and includes either 3:00pm–11:30pm or 11:00pm–7:00am.

Qualifications

• High school diploma or GED preferred.
• 0–2 years experience in security with guest service focus preferred.
• Must initiate Guard Card within 60 days of employment.
• Flexibility with work schedule; extended hours may be required.
• Must obtain and maintain Maryland license as mandated.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs; refuse entry to under 21 or unauthorized persons.
• Explain casino/hotel rules and code of conduct.
• Interact professionally; assist, direct, and respond to inquiries.
• Handle disputes and emergencies; refer to management as needed.
• Notify supervisors of unusual events or crimes.
• Respond to medical or fire emergencies when required.
• Staff entry points; log visitors and vendors.
• Monitor guest and staff movement; manage parking flow.
• Assist in transporting money, chips, and markers.
• Identify safety hazards and report them.

Skills

Guest service

De-escalation

Empathy

Communication

Multitasking

Driver's license

Education

High school diploma

Job description

Live! Casino & Hotel Maryland is seeking a Security Ambassador to help create a safe, welcoming guest experience. You’ll act as the eyes and ears of the venue, greet guests, check IDs, explain rules, and respond to issues with professionalism and care.

The role requires strong guest-service skills, the ability to multitask in a busy casino environment, and adherence to safety procedures. The shift is full-time and includes either 3:00pm–11:30pm or 11:00pm–7:00am.