Security Field Operations Coordinator

Allied Universal; Richardson (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Sick leave

Vacation time

Job summary

Allied Universal is seeking a Field Support Operator in Richardson, TX to coordinate and monitor high-value transport escorts, workplace security deployments, and urgent coverage requests within the Special Services Division.

You will collaborate with Operations Managers and clients to match resources, ensure accurate billing documentation, and maintain complete case records. Travel to client locations may be required up to ~15% of the time.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in operational or security coordination roles.
• 1+ year in transport coordination, dispatch, security operations, or emergency response.
• Experience as an operator or manager in a high-volume, multi-faceted service team.
• Proficient with MS Office (Outlook/Word/Excel); ability to learn scheduling/dispatch tools quickly.
• Strong understanding of emergency response practices, security protocols, and transport risk management.
• Ability to multitask in high-stress or sensitive situations.
• Excellent oral and written communication skills with all organizational levels and client contacts.
• Demonstrated problem-solving and critical thinking abilities.
• Strong time management and organizational skills with keen attention to detail.
• Customer-service orientation and ability to de-escalate tense situations.
• Ability to interpret and apply data for rates, hours, billing, and payroll reconciliation.
• Capable of writing clear reports, logs, and case notes.
• Strong interpersonal skills and teamwork in diverse environments.

Responsibilities

• Coordinate high-value transport runs, ensuring approved drivers are scheduled and tracked in real time.
• Support scheduling and monitoring of workplace violence response posts and security deployments.
• Track live missions and communicate status updates to clients and management.
• Verify partner agencies follow company standards and contractual requirements.
• Receive and document inbound requests for special services and urgent coverage.
• Match available staff to requests and relay changes to Operations Managers and clients.
• Ensure timekeeping and billing data is accurate for all assignments.
• Maintain clear documentation of each case from start to finish.
• Perform similar coordination duties within the Special Services group as needed.

Skills

Multitasking

Communication

Problem solving

Time management

Customer service

Interpersonal skills

Attention to detail

Data interpretation

Report writing

Education

High school diploma

Tools

Microsoft Office Suite

Smartsheet

Job description

Allied Universal is seeking a Field Support Operator in Richardson, TX to coordinate and monitor high-value transport escorts, workplace security deployments, and urgent coverage requests within the Special Services Division.

You will collaborate with Operations Managers and clients to match resources, ensure accurate billing documentation, and maintain complete case records. Travel to client locations may be required up to ~15% of the time.