Field Support Operator

Allied Universal; Richardson (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Sick leave

Vacation time

Job summary

Allied Universal is seeking a Field Support Operator in Richardson, TX to coordinate and monitor high-value transport escorts, workplace security deployments, and urgent coverage requests within the Special Services Division.

You will collaborate with Operations Managers and clients to match resources, ensure accurate billing documentation, and maintain complete case records. Travel to client locations may be required up to ~15% of the time.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in operational or security coordination roles.
• 1+ year in transport coordination, dispatch, security operations, or emergency response.
• Experience as an operator or manager in a high-volume, multi-faceted service team.
• Proficient with MS Office (Outlook/Word/Excel); ability to learn scheduling/dispatch tools quickly.
• Strong understanding of emergency response practices, security protocols, and transport risk management.
• Ability to multitask in high-stress or sensitive situations.
• Excellent oral and written communication skills with all organizational levels and client contacts.
• Demonstrated problem-solving and critical thinking abilities.
• Strong time management and organizational skills with keen attention to detail.
• Customer-service orientation and ability to de-escalate tense situations.
• Ability to interpret and apply data for rates, hours, billing, and payroll reconciliation.
• Capable of writing clear reports, logs, and case notes.
• Strong interpersonal skills and teamwork in diverse environments.

Responsibilities

• Coordinate high-value transport runs, ensuring approved drivers are scheduled and tracked in real time.
• Support scheduling and monitoring of workplace violence response posts and security deployments.
• Track live missions and communicate status updates to clients and management.
• Verify partner agencies follow company standards and contractual requirements.
• Receive and document inbound requests for special services and urgent coverage.
• Match available staff to requests and relay changes to Operations Managers and clients.
• Ensure timekeeping and billing data is accurate for all assignments.
• Maintain clear documentation of each case from start to finish.
• Perform similar coordination duties within the Special Services group as needed.

Skills

Multitasking

Communication

Problem solving

Time management

Customer service

Interpersonal skills

Attention to detail

Data interpretation

Report writing

Education

High school diploma

Tools

Microsoft Office Suite

Smartsheet

Job description

Overview

Company Overview:
Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Job Description

Our risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring a Field Support Operator. The Field Support Operator is responsible for coordinating and monitoring high-value transport escorts, special event security, workplace violence response deployments, strike-related details, and other urgent coverage requests within the Special Services Division. The Operator works closely with Operations Managers, clients, and partner agencies to match the right resources to each request and ensure documentation is accurate for billing and payroll. This position may require ~15% travel to client locations as well as other offices when necessary.

Responsibilities

• Coordinate high-value Transport runs, ensuring approved drivers or escorts are scheduled, briefed, and tracked in real time
• Support scheduling and monitoring of workplace violence response posts, strike-related details, and special event security deployments
• Track live missions, respond to real-time issues, and communicate status updates to clients and management
• Verify that partner agencies and subcontractors follow company standards and contractual requirements
• Receive and document inbound requests for special services and urgent coverage
• Match available staff or partners to requests, update schedules, and relay changes to Operations Managers and clients
• Ensure timekeeping and billing data is accurate and complete for all assignments
• Maintain clear documentation of each case from start to finish
• Perform similar coordination and support duties within the Special Services group as needed

Qualifications (must Have)

• High school diploma or equivalent
• Minimum of three (3) years of experience in operational or security coordination roles
• Minimum of one (1) year of experience in one or more of the following: transport coordination, dispatch, security operations, or emergency response
• Experience as an operator or manager in a high-volume, multi-faceted service team
• Proficient with Microsoft Office Suite (Outlook, Word, Excel); ability to learn new scheduling/dispatch tools quickly
• Strong understanding of emergency response practices, security protocols, and transport risk management
• Ability to multitask in high-stress or sensitive situations
• Excellent oral and written communication skills with all organizational levels and client contacts
• Demonstrated problem-solving and critical thinking abilities
• Strong time management and organizational skills with keen attention to detail
• Customer-service skills with the ability to de-escalate tense situations
• Competency in interpreting and applying data for rates, hours, billing, and payroll reconciliation
• Capable of writing clear reports, logs, and case notes
• Strong interpersonal skills with a demonstrated ability to work in a diverse team environment

Preferred Qualifications (nice To Have)

• Associate’s degree in project management, criminal justice, or related field of study
• Proficient in Smartsheet application

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1604127