Convention Center Event Security Staff

DCU Center; Worcester (MA); Hybrid; USD 19,000 - 27,000; Full time

Job summary

DCU Center in Worcester, MA is seeking a security team member to manage crowds, perform screenings, ticket taking, and ushering. The role includes access control, enforcing venue policies, and responding to emergencies to ensure guest safety.

Requirements include a high school diploma or GED, ability to work various shifts (days, evenings, weekends, holidays), and fluent English. Excellent customer service and professional conduct are essential.

Qualifications

• High school diploma or GED required.
• Strong customer service skills.
• Good written, verbal and interpersonal skills; able to interact with all staff levels.

Responsibilities

• Bag checking to prevent contraband.
• Security screening with walk-through detectors or pat downs.
• Ensure IDs or tickets are valid for entry.
• Prevent entry to non-public areas.
• Direct and assist guests and staff as needed.
• Assist with seating and directions when required.
• Follow emergency protocols for medical, fire, active shooter, or evacuations.
• Identify and report unsafe conditions on the premises.
• Address customer complaints and rule violations.
• Work independently and assess situations quickly within policy.

Skills

Customer service

Written & verbal communication

Minimal supervision

Professional presentation

Flexible hours

English literacy

18+ years old

Education

High school diploma or GED

Job description

This positionis responsible forcrowd management at the facility.This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rdparty property and other duties as assigned.

POSITION RESPONSIBILITIES:

• Bag checking to ensure no contraband ispermittedin the venue
• Security screening via pat downs, the use ofwalk-throughmetal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellowemployeesand management
• Assistwith seating and directions asrequired
• Follows emergency protocols in the case of medical, fire,activeshooter,evacuationor otheremergency situations
• Observe, detect,correctand report any unsafe conditions on thepremises
• Appropriately deal withcustomer complaints, patrons negativelyimpactingother attendeesand/orpatrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate responsewithin the guidelines of the facility
• Provide forwritten witnessreportasrequired

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION AND EXPERIENCE:

High school diploma orGEDrequired

SKILLS AND ABILITIES:

• Ability to work with minimal supervision
• Strong customer service skills
• Good written,verbaland interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation,appearanceand work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak,readand write English
• Must be at least 18 years old

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount ofstanding,walking,climbing,andstooping.Position required work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

HOURLY RATE:

$16.80

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.

VEVRAA Federal Contractor