Security Event Staff

DCU Center; Worcester (MA); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Legends Global is seeking a security professional for crowd management at the Worcester, MA venue. Responsibilities include bag checks, screenings, ushering, access control, and emergency response to ensure guest safety.

The role requires a high school diploma or GED, the ability to work flexible hours including nights and weekends, and strong customer service and communication skills. Must be 18+ and able to read, write, and speak English.

Qualifications

• High school diploma or GED required.
• Ability to work with minimal supervision.
• Strong customer service, written and verbal communication skills.
• Professional presentation and appearance; work ethic.
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays.
• Must be able to speak, read and write English.
• Must be at least 18 years old.

Responsibilities

• Bag checking to ensure no contraband is permitted in the venue.
• Security screening via pat downs, walk-through metal detectors, or wand screening.
• Ensure patrons have valid ID or ticket for admittance.
• Ensure patrons do not enter non-public areas.
• Direct and interact with the public, fellow employees and management.
• Assist with seating and directions as required.
• Follow emergency protocols for medical, fire, active shooter, evacuation or other emergencies.
• Observe, detect, correct and report unsafe conditions on the premises.
• Address customer complaints and enforce venue policies.
• Work independently, assess situations for immediate response within facility guidelines.
• Provide written witness reports as required.

Skills

Customer service

Interpersonal skills

English proficiency

Work under supervision

Professional presentation

Flexible hours

Education

High school diploma or GED

Job description

This positionis responsible forcrowd management at the facility.This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rdparty property and other duties as assigned.

POSITION RESPONSIBILITIES:

• Bag checking to ensure no contraband ispermittedin the venue
• Security screening via pat downs, the use ofwalk-throughmetal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellowemployeesand management
• Assistwith seating and directions asrequired
• Follows emergency protocols in the case of medical, fire,activeshooter,evacuationor otheremergency situations
• Observe, detect,correctand report any unsafe conditions on thepremises
• Appropriately deal withcustomer complaints, patrons negativelyimpactingother attendeesand/orpatrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate responsewithin the guidelines of the facility
• Provide forwritten witnessreportasrequired

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION AND EXPERIENCE:

High school diploma orGEDrequired

SKILLS AND ABILITIES:

• Ability to work with minimal supervision
• Strong customer service skills
• Good written,verbaland interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation,appearanceand work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak,readand write English
• Must be at least 18 years old

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount ofstanding,walking,climbing,andstooping.Position required work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

HOURLY RATE:

$16.80

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.

VEVRAA Federal Contractor