Guest Services

ASM Global-SMG; United States; On-site; USD 19,000 - 25,000; Part time

Job summary

Legends Global is seeking part-time security staff for events in the United States. Under the supervision of the Security Manager, you will provide excellent customer service, scan tickets, guide patrons, and assist with questions while maintaining professional demeanor.

This role requires 18+ years, a HS diploma or GED, and at least six months of customer service experience. Shifts include nights, weekends, and holidays, with pay at $16.00 per hour.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED required.
• A minimum of six (6) months prior customer service experience

Responsibilities

• Provide excellent customer service and maintain courteous demeanor.
• Scan tickets at entry and verify credentials.
• Direct patrons to seats, restrooms, and other locations.
• Respond to patron questions and escalate issues to Security Supervisor.
• Maintain orderly entry/exit and monitor safety.
• Follow emergency protocols and company rules.

Skills

Customer service

Fluent English

Professional appearance

Communication skills

Education

HS Diploma or GED

Job description

SUMMARY

Under the supervision of the Security Manager and Security Supervisors, responsible for providing excellent customer service, scanning tickets, directing and guiding patrons to appropriate location(s), listen to and assist patrons with any questions, comments and suggestions they may have, and communicate facility amenities. This is a part-time, casual position as needed based on events.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide excellent customer service and always maintain a courteous and professional demeanor
• Exercise restraint and patience when dealing with a disruptive patron
• Ensure that patrons enter and exit the building in an orderly fashion
• Scanning patron’s tickets as they enter the building and ensuring all patrons have a proper ticket/credential
• Direct patrons to appropriate locations (seats, restroom, etc.)
• Ensure patrons are in the correct location(s) with corresponding tickets
• Listen and respond to patron’s questions, comments and suggestions and get assistance when needed
• Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate
• Be alert and oversee assigned area for spills or situations requiring staff attention
• Follows protocol in the case of emergency situations
• Maintain the rules and regulations of the building
• Other duties may be assigned

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years old
• HS Diploma or GED required
• A minimum of six (6) months prior customer service experience

KNOWLEDGE, SKILLS & ABILITIES

• Excellent customer service skills
• Must be personable and proactive in providing assistance to all patrons and staff
• Follow oral and written instructions and communicate effectively with others
• Must have professional presentation, appearance and work ethic
• Must be fluent in English
• Able to see and read small sized text on tickets (paper and electronic)
• Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours
• May be subjected to adverse conditions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Move around the facility, climbing stairs, walking, and standing for an entire shift
• May be exposed to adverse weather conditions, loud noise, flashing lights, and darkened areas

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Pay Rate

$16.00/hour

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.