Convention Center Event Security Staff

Legends; Worcester, Northern (MA, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Legends is seeking personnel for crowd management at our venue. Responsibilities include bag checks, security screenings, and ensuring patrons have valid IDs or tickets for entry.

You will direct guests, assist with seating, and follow established emergency procedures to protect attendees and property. The role requires strong customer service, professional presentation, and the ability to work flexible hours including nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Able to work with minimal supervision.
• Strong customer service and communication skills.
• Professional appearance and conduct at all times.
• Flexible hours including day, evening, overnight, weekends and holidays.

Responsibilities

• Crowd management at the facility.
• Bag checking to prevent contraband.
• Security screening with detectors or wand.
• Verify ID or ticket for admittance.
• Prevent patrons from entering non-public areas.
• Direct and assist the public and staff.
• Assist with seating and directions as required.
• Follow emergency protocols for medical, fire, or other emergencies.
• Identify and report unsafe conditions on site.
• Handle customer complaints and policy violations.
• Work independently and assess situations for immediate response.
• Provide written witness reports when required.

Skills

Minimal supervision

Customer service

Verbal communication

Written communication

Interpersonal skills

Professional appearance

Flexibility

English proficiency

Age 18+

Education

High school diploma or GED

Job description

This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned.

POSITION RESPONSIBILITIES

• Bag checking to ensure no contraband is permitted in the venue
• Security screening via pat downs, the use of walk-through metal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellow employees and management
• Assist with seating and directions as required
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
• Observe, detect, correct and report any unsafe conditions on the premises
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
• Provide for written witness report as required

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

• High school diploma or GED required

SKILLS AND ABILITIES

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance and work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak, read and write English
• Must be at least 18 years old

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount of standing, walking, climbing, and stooping. Position requires work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

HOURLY RATE

$16.80

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.