Security Dispatcher - Security (Evenings)

Tanner Health; Carrollton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tanner Health seeks a Security Dispatcher to manage emergency and security call handling across its facilities. You will document responses concisely and coordinate with hospital personnel to ensure rapid, accurate information flow.

Ideal candidates have at least six months of medical/public safety dispatch experience or a year in high-volume call centers, and proven communication and multitasking abilities. This on-site role requires shift work, including weekends and holidays.

Qualifications

• Six months of medical/public safety dispatch experience or one year of high call volume experience.
• Excellent customer service and communication skills are required.
• A distinct speaking voice that is clear and easily understood.
• The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
• Requires critical thinking skills and good judgment under pressure.
• Must be capable of reacting logically to unusual situations.
• Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
• Interpersonal skills are necessary to communicate effectively with a wide variety of hospital personnel, patients, and outside callers in gathering and exchanging approved information.
• Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.
• Ability to multi-task and work with frequent interruptions.
• Required to maintain a collaborative, team relationship with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.
• Detailed information gathering and writing skills. excellent spelling and grammar.
• Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
• Subject to annual background check.

Responsibilities

• Handle emergency and security calls in a fast-paced environment.
• Accurately document security responses and actions.
• Coordinate with hospital staff and external contacts to relay critical information.
• Maintain confidentiality, speed, and accuracy in all communications.
• Support team goals and participate in process improvements.

Skills

Customer service

Communication

Multitasking

Under pressure

Critical thinking

Team collaboration

Attention to detail

Written communication

Interpersonal skills

Education

High School Diploma or GED

Job description

The Security Dispatcher is responsible for the effective and efficient handling of requests for Security assistance for all Tanner facilities and the accurate and concise documentation of security responses. The work is performed in a fast-paced environment where the ability to multi-task and prioritize work is crucial in the accomplishment of work tasks. Work tasks include the processing of emergency and security calls. The job must be performed with the highest regard for professionalism, confidentiality, speed, and accuracy.

Education

High School Diploma or GED

Experience

Six months of medical/public safety dispatch experience or one year of high call volume experience required.

Qualifications

• Six months of medical/public safety dispatch experience or one year of high call volume experience required.
• Excellent customer service and communication skills are required. A distinct speaking voice that is clear and easily understood.
• The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
• Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.
• Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
• Interpersonal skills are necessary to communicate effectively with a wide variety of hospital personnel, patients, and outside callers in gathering and exchanging approved information.
• Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.
• Ability to multi-task and work with frequent interruptions.
• Required to maintain a collaborative, team relationship with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.
• Detailed information gathering and writing skills. excellent spelling and grammar.
• Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
• Subject to annual background check.