Dispatcher, Security Operations

Memorial City Mall LP; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Memorial City Mall LP in Houston, TX seeks a Dispatcher to monitor security and related systems within a mall environment. The role requires prior experience in an Operational Security Command Center or Loss Prevention Command Center and the ability to work any and all hours and shifts.

You will protect facility assets, monitor systems, dispatch officers and emergency services, and generate incident reports. Retail security or dispatch background is preferred.

Qualifications

• Must have previous experience in an Operational Security Command Center or Loss Prevention Command Center
• Must be able to work any and all hours and shifts
• Retail environment experience preferred
• 3+ years of direct security systems and technology experience preferred
• Preference for individuals with law enforcement or emergency services dispatch background

Responsibilities

• Protect facility assets
• Monitor security systems
• Detect and assess events and alarms and take appropriate action
• Dispatch Security Officers and/or emergency services
• Coordinate security communications into and out of the facilities
• Generate reports from the security systems and document activity in the Incident Reporting System
• Conduct security system tests and audits
• Communicate emergencies effectively and calmly
• Additional duties as assigned by manager

Skills

Security systems knowledge

Emergency response

Multitasking under pressure

Organizational and communication

Microsoft Office

Education

High School Diploma

Bachelor's degree

Tools

Security systems

Microsoft Office

Job description

Description

MUST HAVE previous experience in an OPERATIONAL SECURITY COMMAND CENTER or LOSS PREVENTION COMMAND CENTER MUST be able to WORK any and ALL HOURS and ALL SHIFTS.

The Dispatcher is responsible for monitoring security and other systems. A clear understanding of the facilities assets is required, specifically the location, operational nature and hours of operation. The Dispatcher must be familiar with who is authorized to enter and occupy the various areas/spaces within the facilities, be able to discern suspicious behavior via monitoring equipment, and be well-versed in dispatching appropriate response to suspicious activities.

Essential Duties and Responsibilities:

• Must protect the facility assets
• Monitor security systems
• Detect and assess events and alarms and to take appropriate action
• Dispatch Security Officers and/or emergency services
• Coordinate security communications into and out of the facilities
• Generate reports from the security systems as neededDocument all activity in the Incident Reporting System
• Conduct security system tests and audits
• Communicate and address emergencies effectively and calmly
• Additional duties as assigned by manager

Requirements

Education and Required Experience

• High School Diploma required / Bachelor's degree preferred
• Previous experience in retail environments is preferred.
• 3+ year of direct security systems and technology experience preferred
• preference given to individuals with law enforcement dispatch or emergency services dispatch background

Skills, Qualifications and Other Requirements

• Working knowledge of physical and electronic security systems
• Ability to manage multiple tasks and assignments to achieve desired outcomes within established time schedules and to function calmly and effectively during times of emergencies are required.
• Possess excellent organizational , problem solving and communication skills
• Exercises good judgement and initiative.
• Working knowledge of computer software and Microsoft office