Dispatcher, Security Operations

Memorial City Mall, LP; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Memorial City Mall, LP is seeking a Dispatcher to monitor security and related systems across the facility. The role requires prior experience in an Operational Security Command Center or Loss Prevention Command Center, and the ability to work all hours and shifts.

Responsibilities include protecting assets, monitoring systems, detecting events, dispatching officers, coordinating communications, and generating incident reports.

Qualifications

• Must have prior experience in a retail environment.
• 3+ years direct security systems and technology experience preferred.
• Preference given to individuals with law enforcement dispatch or emergency services dispatch background.
• Must be able to work any and all hours and shifts.

Responsibilities

• Protect facility assets.
• Monitor security systems.
• Detect and assess events and alarms and take appropriate action.
• Dispatch Security Officers and/or emergency services.
• Coordinate security communications into and out of the facilities.
• Generate reports from the security systems and document activity in the Incident Reporting System.
• Conduct security system tests and audits.
• Communicate and address emergencies effectively and calmly.
• Additional duties as assigned by manager.

Skills

Security systems knowledge

Multitasking

Calm under pressure

Communication skills

Problem solving

Discretion and judgement

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Security monitoring software

Job description

Description

MUST HAVE previous experience in an OPERATIONAL SECURITY COMMAND CENTER or LOSS PREVENTION COMMAND CENTER MUST be able to WORK any and ALL HOURS and ALL SHIFTS.

The Dispatcher is responsible for monitoring security and other systems. A clear understanding of the facilities assets is required, specifically the location, operational nature and hours of operation. The Dispatcher must be familiar with who is authorized to enter and occupy the various areas/spaces within the facilities, be able to discern suspicious behavior via monitoring equipment, and be well-versed in dispatching appropriate response to suspicious activities.

Essential Duties and Responsibilities:

• Must protect the facility assets
• Monitor security systems
• Detect and assess events and alarms and to take appropriate action
• Dispatch Security Officers and/or emergency services
• Coordinate security communications into and out of the facilities
• Generate reports from the security systems as neededDocument all activity in the Incident Reporting System
• Conduct security system tests and audits
• Communicate and address emergencies effectively and calmly
• Additional duties as assigned by manager

Requirements

Education and Required Experience

• High School Diploma required / Bachelor's degree preferred
• Previous experience in retail environments is preferred.
• 3+ year of direct security systems and technology experience preferred
• preference given to individuals with law enforcement dispatch or emergency services dispatch background

Skills, Qualifications and Other Requirements

• Working knowledge of physical and electronic security systems
• Ability to manage multiple tasks and assignments to achieve desired outcomes within established time schedules and to function calmly and effectively during times of emergencies are required.
• Possess excellent organizational , problem solving and communication skills
• Exercises good judgement and initiative.
• Working knowledge of computer software and Microsoft office