Security Dispatcher Per Diem

hebrewseniorlife; Dedham (MA); On-site; USD 25,000 - 35,000; Part time

Job summary

NewBridge on the Charles is seeking a per diem Security Dispatcher to operate from the Security Operations Center. This seated, non-patrol role emphasizes radio and phone communications, incident coordination, and monitoring CCTV and access control.

The position requires weekend availability (Friday–Sunday) with a minimum of one 8-hour shift per month; experience in healthcare or hospitality is preferred, and BLS/EMT certification is a plus.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, residential, or hospitality settings is preferred.
• BLS, EMT, or First Responder certification preferred (or willingness to obtain).
• Strong verbal communication and calm under pressure required.
• Proficient in typing and data entry; able to use dispatch software.

Responsibilities

• Dispatch Security Officers and staff in response to alarms, calls, and service needs.
• Serve as point of contact for emergency responders until arrival on campus.
• Monitor CCTV, intrusion alarms, access control, and emergency devices.
• Log resident check-ins and coordinate transportation movements with drivers.
• Maintain records of calls and incidents and support event coverage.

Skills

Verbal communication

Multitasking

Typing / data entry

Radio dispatch

Customer service

Reliability / punctuality

BLS/EMT or First Responder preferred

Education

High school diploma

Tools

Microsoft Office

Dispatch software

Access control systems

Job description

Position Summary:

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking per diem candidates who are available to work a minimum of one 8-hour shift per month (24 hours per quarter) , with availability primarily on weekends (Friday through Sunday).

Key Responsibilities:

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check-ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications:

• Strong verbal communication, situational judgment, and multi-tasking ability
• Calm and composed demeanor under pressure
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
• Customer service experience in healthcare, residential, or hospitality settings preferred
• Valid driver's license preferred but not required
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
• High school diploma or equivalent required

Physical Requirements:

• Must be able to sit for extended periods in a control room setting
• Must be able to communicate clearly over phone and radio
• Please refer to Occupational Health documentation for further physical requirements.

This role is ideal for individuals who value being part of a mission-driven community and enjoy contributing to a calm, safe, and responsive environment for older adults. Per diem staff are considered a vital part of the Security team, especially during weekend and holiday coverage.

Remote Type: On-site

Salary Range: $18.07 - $25.30