Security Dispatcher: Real-Time Incident Coordinator

NewBridge on the Charles, Inc.; Dedham (MA); On-site; USD 51,778,000 - 72,495,000; Full time

Job summary

NewBridge on the Charles, Inc. is seeking a Security Dispatcher to join the Security Operations Center. This on-site role focuses on radio and phone communications, real-time incident coordination, and monitoring CCTV, alarms, and access control.

The position is non-patrol and seated, with a day and swing shift schedule. Ideal candidates will have strong communication, calm under pressure, and experience with dispatch software, Microsoft Office, and security systems.

Qualifications

• Strong verbal communication, situational judgment, and multi-tasking ability.
• Calm and composed demeanor under pressure.
• Typing and data entry proficiency; knowledge of Microsoft Office and dispatch software.
• Familiarity with radio dispatch and access control systems is a plus.
• Healthcare, residential, or hospitality customer service experience preferred.
• Valid Driver's License preferred.
• Reliable, punctual, and willing to work weekend per diem shifts.
• BLS, EMT, or First Responder certification preferred or willingness to obtain.
• High school diploma or equivalent required.

Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check-ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Skills

Verbal communication

Situational judgment

Multi-tasking

Calm under pressure

Customer service

Typing

Data entry

Dispatch software

Microsoft Office

Radio dispatch

Emergency procedures

Access control

Reliability

EMT/BLS

Education

High school diploma or equivalent

BLS/EMT/First Responder certification

Tools

Microsoft Office

Dispatch software

Access control systems

Job description

NewBridge on the Charles, Inc. is seeking a Security Dispatcher to join the Security Operations Center. This on-site role focuses on radio and phone communications, real-time incident coordination, and monitoring CCTV, alarms, and access control.

The position is non-patrol and seated, with a day and swing shift schedule. Ideal candidates will have strong communication, calm under pressure, and experience with dispatch software, Microsoft Office, and security systems.