Security Dispatcher Part Time, 16 hours

NewBridge on the Charles, Inc.; Dedham (MA); On-site; USD 51,778,000 - 72,495,000; Full time

Job summary

NewBridge on the Charles, Inc. is seeking a Security Dispatcher to join the Security Operations Center. This on-site role focuses on radio and phone communications, real-time incident coordination, and monitoring CCTV, alarms, and access control.

The position is non-patrol and seated, with a day and swing shift schedule. Ideal candidates will have strong communication, calm under pressure, and experience with dispatch software, Microsoft Office, and security systems.

Qualifications

• Strong verbal communication, situational judgment, and multi-tasking ability.
• Calm and composed demeanor under pressure.
• Typing and data entry proficiency; knowledge of Microsoft Office and dispatch software.
• Familiarity with radio dispatch and access control systems is a plus.
• Healthcare, residential, or hospitality customer service experience preferred.
• Valid Driver's License preferred.
• Reliable, punctual, and willing to work weekend per diem shifts.
• BLS, EMT, or First Responder certification preferred or willingness to obtain.
• High school diploma or equivalent required.

Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check-ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Skills

Verbal communication

Situational judgment

Multi-tasking

Calm under pressure

Customer service

Typing

Data entry

Dispatch software

Microsoft Office

Radio dispatch

Emergency procedures

Access control

Reliability

EMT/BLS

Education

High school diploma or equivalent

BLS/EMT/First Responder certification

Tools

Microsoft Office

Dispatch software

Access control systems

Job description

Position Summary

Thursday Day Shift, 6:30am - 3pm Friday Swing Shift; 2:30pm – 11pm Thanks so much. The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

Key Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check-ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications

• Strong verbal communication, situational judgment, and multi-tasking ability
• Calm and composed demeanor under pressure
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
• Customer service experience in healthcare, residential, or hospitality settings preferred
• Valid driver's license preferred but not required
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
• High school diploma or equivalent required

Physical Requirements

• Must be able to sit for extended periods in a control room setting
• Must be able to communicate clearly over phone and radio

Remote Type

On-site

Salary Range

$18.07 - $25.30

About Hebrew SeniorLife

Welcome to Hebrew SeniorLife Careers! For All You Can Be At Hebrew SeniorLife, you’ll set the highest standard as part of our commitment to redefine the experience of aging. With compassion, resilience, and determination, you’ll make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they will make a difference in yours. These life-changing connections will give your work meaning and fuel your desire to be all that you can be. At Hebrew SeniorLife, that’s uniquely possible. Because here you’ll be supported to always keep growing. And as you do, so will our collective impact.