Security Dispatcher Part Time, 16 hours

Hebrew SeniorLife; Dedham (MA); On-site; USD 24,893 - 34,853; Full time

Job summary

Hebrew SeniorLife in Dedham, MA seeks a Security Dispatcher to support the safety of residents and staff at NewBridge on the Charles. This role involves managing communications in a control room, dispatching security personnel, and monitoring safety systems like CCTV and alarms. The ideal candidate will have strong communication skills, be reliable, and possess a high school diploma. A salary range of $18.07 - $25.30 is offered, along with the requirement for on-site work.

Qualifications

• Must have strong verbal communication and situational judgment.
• Ability to multi-task and remain calm under pressure is essential.
• Proficiency in Microsoft Office and dispatch software is required.

Responsibilities

• Dispatch Security Officers in response to calls and alarms.
• Monitor security systems including CCTV and alarms.
• Ensure resident check-ins are logged according to policy.

Skills

Strong verbal communication

Situational judgment

Multi-tasking ability

Proficiency in Microsoft Office

Familiarity with dispatch software

Customer service experience

Education

High school diploma or equivalent

Job description

Job Description

Position Summary

Thursday Day Shift, 6:30am - 3pm
Friday Swing Shift; 2:30pm – 11pm

The Security Dispatcher plays a critical role in supporting the safety and well‑being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real‑time incident coordination, and monitoring safety systems (CCTV, alarms, access control).

This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast‑paced dispatch environment.

Key Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check‑ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications

• Strong verbal communication, situational judgment, and multi‑tasking ability
• Calm and composed demeanour under pressure
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
• Customer service experience in healthcare, residential, or hospitality settings preferred
• Valid driver’s licence preferred but not required
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
• High school diploma or equivalent required

Physical Requirements

• Must be able to sit for extended periods in a control room setting
• Must be able to communicate clearly over phone and radio

Remote Type

On‑site

Salary Range

$18.07 - $25.30