(Approved) Security Officer - Per Diem

massgeneralbrigham; Northampton (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham site Cooley Dickinson Hospital is seeking a Security Services professional to patrol and monitor assigned areas, respond to life safety issues, and maintain order. The role emphasizes strong interpersonal skills, basic computer use, and ability to follow written and verbal instructions.

Responsibilities include documenting incidents, assisting law enforcement when needed, and ensuring confidentiality while supporting hospital safety programs and disaster drills.

Qualifications

• High school diploma or equivalent required.
• AVADE training within 3 months of hire.
• Handcuffing certification due within 2 weeks of hire.
• IAHSS basic certification due within 90 days of hire.
• BLS certification due within 90 days of hire.
• Healthcare or law enforcement background preferred.

Responsibilities

• Respond to security and life safety issues as needed.
• Tour buildings and grounds, secure doors, windows, and gates.
• Confront unauthorized persons and coordinate with police when needed.
• Record safety violations and equipment malfunctions promptly.
• Check for weapons or contraband per medical staff requests and confiscate/store as required.
• Prepare reports by end of each shift and maintain confidentiality.

Skills

Interpersonal skills

Basic computer skills

Good judgment

Healthcare experience

Law enforcement experience

Weekend/holiday availability

Education

High school diploma or equivalent

AVADE (Workplace Violence Prevention training)

Handcuffing certification within 2 weeks of hire

IAHSS basic certification within 90 days of hire

BLS within 90 days

Job description

Site: Cooley Dickinson Hospital, Inc.

Job Summary

Under the direction of the Senior Manager, Security Services and within established organizational and departmental policies and procedures, responsible for performing a variety of duties, including patrolling, and monitoring an assigned area.

Mass General Brigham Overview

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent
• AVADE (Workplace Violence Prevention training required within three (3) months of hire
• Demonstrated strong interpersonal skills required
• Demonstrated basic computer skills required
• Demonstrated good judgment required; demonstrated ability to interpret and adhere to both verbal and written instructions required
• 1 year experience / 21 years of age
• Healthcare experience / Law enforcement experience
• Availability to work weekends, and holidays required
• Completion of Handcuffing certification within 2 weeks of hire
• Completion of IAHSS basic certification within 90 days of hire
• Exposure to Oleoresin capsicum (OC) spray including end user instruction and training
• BLS within 90 days

Essential Job Functions:

• Respond to security and life safety issues as needed.
• Demonstrates competence in the performance of duties and responsibilities related to interior security and safety.
• Tours buildings and grounds periodically, minimum of 4 rounds per shift, examining doors, windows, and gates to ensure they are secure and not tampered with.
• Confronts unauthorized persons for questioning, routes or detains them, or telephones police for assistance, according to circumstances.
• Utilizes emergency fire equipment (alarms, fire extinguishers) adequately and appropriate.
• Records and reports any safety violations, plant equipment failure, plumbing, heating, or electrical malfunctions.
• Checks persons for unauthorized weapons or contraband as requested by medical staff and confiscates and stores weapons/contraband as required. Notifies police department when appropriate.
• Responds to all calls for assistance.
• Maintains a 100% response rate for assistance.
• Responds to all calls for assistance immediately unless involved in or responding to an emergency situation. Documents details on the daily shift reports.
• Checks vehicles for signs of theft/vandalism.
• Enforces parking policy with issuance of written warnings.
• Checks condition of parking lots/sidewalks in inclement weather and notifies/assists appropriate personnel for sanding and shoveling.
• Is actively checking exterior lights to ensure that all lights are working properly and reports any lighting that is not working properly.
• Completes required paperwork to account for all security related actions.
• Completes all reports by the end of assigned shift.
• Completes incident reports, occurrence forms, injury reports, and fall occurrence forms.
• Notifies Senior Manager, Security Services of major incidents.
• Initiates investigations for all security related incidents.
• Incident reports are completed accurately 100% of time.
• Participates in appropriate role in hospital disasters, fires, drills, and other emergency situations.
• Responds appropriately to violent/psychiatric patients. Notifies police department when appropriate.
• Provides crowd control and dispersal when appropriate and notifies police dept. for assistance when needed.
• Demonstrates competence in the performance of duties and responsibilities related to maintaining Security equipment and the work environment.
• Exercises care in the operation of hospital equipment and reference material.
• Adhere to strict confidentiality guidelines.
• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Physically must be able to lift 50 pounds.
• Ability to run to any emergency within the hospital and be able to verbally and physically control an emergency situation upon arrival if necessary.
• Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations.
• Ability to use enough force to subdue or restrain someone if necessary.
• Technology: use of access control and database software, communications equipment, and first aid equipment. Ability to trouble shoot systems when necessary.