Security Dispatcher in Jersey City, NJ

Guardian-Security-Services,-Inc; Jersey City (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

Guardian Security Services in Jersey City, NJ is seeking a highly motivated Security Dispatcher to manage callouts and scheduling in our Jersey City office. The role requires WinTeam experience, overnight hours including weekends, and strong customer service skills.

Responsibilities include heavy phone usage, updating schedules, relaying messages to management, and maintaining accurate logs. Prior security dispatching and multi-tasking abilities are highly valued.

Qualifications

• Heavy phone use contacting and scheduling employees for callouts.
• Develop and maintain accurate logs and reports in military time.
• Courteous telephone manner and ability to defuse tense situations.
• Good interpersonal skills with employees, clients and managers.

Responsibilities

• Heavy phone use contacting and scheduling employees for callouts through our schedule management system.
• Update schedules, call sites to check on personnel, relay messages to management.
• Maintain logs and reports; cover open posts and manage schedules.
• Communicate with employees, management and clients with clear updates.
• Incident reporting with timestamps, locations and actions taken.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High School diploma or equivalent

Tools

WinTeam

Job description

Security Dispatcher

Description

Jersey City, NJ Jersey City, NJ

Description:

Guardian Security Services is seeking highly motivated personnel to work as dispatchers in our Jersey City, NJ office.

• Must have WinTeam Software Experience
• Security Dispatcher experience preferred
• Overnight Schedule including weekend
• Pay rate is $25.00 per hour

Who Are We:

Guardian Security Services, Inc. is a full-service, manned, security provider serving the tri-state region since 1972. We offer an array of personnel, such as Unarmed Officers, Fire Life Safety Directors, Fire Guards, Roving Patrol, Concierge and Front Desk Personnel, to fit any building or venue’s requirements.

Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the “that’s what we’ve always done” approach.

Qualifications & Responsibilities:

Heavy phone use contacting and scheduling employees for callouts through our schedule management system. You will be responsible for updating schedules, calling sites to check up on personnel, relaying messages to management and performing administrative work.

• WinTeam experience required (similar scheduling program experience such as Valiant may be accepted)
• Microsoft OneDrive, Outlook and Excel experience
• Previous experience in security dispatching and managing multiple schedules or as a Security Manager
• Basic computer skills to enter data and perform email functions
• Ability to maintain accurate logs and reports in military time
• Capable of covering open posts and effectively managing schedules
• Courteous telephone manner with ability to defuse tense situations
• Good customer service and interpersonal skills while interacting with employees, clients and managers across a range of social levels and cultures
• Ability to multi-task and effectively prioritize responsibilities during high-intensity call periods
• Initiative to take on tasks with little oversight through use of written guides
• Good organizational and decision-making skills
• Understanding of standard security practices
• Critical thinking to evaluate current operating procedures and find areas of improvement
• High School graduate (some college education is preferred)

Our company participates in E-Verify to confirm the identity and employment eligibility of all new hires.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable law. We are committed to integrity, excellence, and diversity among our employees.

Requirements

• WinTeam Management: Update scheduling software efficiently and accurately to account for lateness, callouts and site incidents
• Answering calls: Professionally receive incoming calls, roll call, and cover open posts in a timely manner.
• Incident Assessment: Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response.
• Dispatching Personnel: Coordinating with Area Managers to find the most qualified employee for security and concierge locations on a case-by-case basis
• Communication Management: Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed
• Incident reporting: Document details of each incident, including timestamps, locations, and actions taken

A more extensive explanation of the job duties and responsibilities explained during the interview process.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.