Dispatcher

Alliance Detective & Security Service, Inc.; Everett (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(K) Retirement Plan

Paid Time Off (PTO)

Potential for Upward Mobility

On-the-Job Training

Uniforms

Job summary

Alliance Detective & Security Service, Inc. seeks friendly, professional dispatchers with customer service and security experience to monitor CCTV, answer calls, and direct resources from a secure operations center. Must read, write and communicate in English and be able to work weekends and holidays.

We offer both part-time and full-time shifts, with two shifts per week plus at least one weekend day. Minimum requirements include a high school diploma, 19+ years old, valid license, security

Qualifications

• High School diploma or equivalent
• 19+ years of age
• Valid Driver's License and Personally Owned Vehicle
• 1 year of security experience
• Capable of following complex instructions
• Knowledge of security operations and procedures
• Proven prior dispatch experience
• Prior Central Station experience (monitor phones, radios, alarms, and CCTV)
• Experience with Computer Aided Dispatch (CAD) system
• Flexible work availability
• Command presence
• Excellent written and verbal communication skills
• Personal cell phone
• Personal e-mail (to accept and confirm shift assignments)
• Willingness to participate in the company's screening process, including drug screen and background investigation
• Ability to pass a CORI/SORI check

Responsibilities

• Maintain a fully accurate dispatch log during your shift
• Report Writing
• Computer skills (word, excel, scan/fax)
• Conflict management/resolution
• Phone and radio protocols

Skills

Dispatch experience

CAD experience

Communication skills

Flexibility

Security procedures knowledge

English communication

Education

High School diploma

Tools

CAD software

Job description

Alliance Detective & Security Service, Inc, seeks to hire dispatchers who are friendly, professional, have customer service and security experience.

Dispatchers work in a secure operations center where they monitor CCTV cameras, answer phone and radio calls, manage and direct assets and resources during shift. Requires strict attention to detail, ability to multi-task, read, write and communicate in English.

Work shifts: Part-time and full-time opportunities. We are looking for candidates that have flexibility with second and third shifts. Must be able to work weekends and holidays. Must be available 2 shifts per week and at least one weekend day per week.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• 19+ years of age
• Valid Drivers' License and Personally Owned Vehicle
• 1 year of security experience
• Capable of following complex instructions
• Knowledge of security operations and procedures
• Proven prior dispatch experience
• Prior Central Station experience (monitor phones, radios, alarms, and CCTV)
• Experience with Computer Aided Dispatch (CAD) system
• Flexible work availability
• Command presence
• Excellent written and verbal communication skills
• Personal cell phone
• Personal e-mail (to accept and confirm shift assignments)
• Willingness to participate in the company's screening process, including drug screen and background investigation
• Ability to pass a CORI/SORI check

ESSENTIAL JOB TASKS:

• Maintain a fully accurate dispatch log during your shift
• Report Writing
• Computer skills (word, excel, scan/fax)
• Conflict management/resolution
• Phone and radio protocols

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401(K) Retirement Plan
• Paid Time Off (PTO)
• Potential for Upward Mobility
• On-the-Job Training
• Uniforms

Alliance Security is an Equal Opportunity Employer. All qualified applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.