Security Dispatcher

Massanutten Resort; Hopkins Spring (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Massanutten Resort in Virginia is seeking a Security Dispatcher to support our security team with multi-channel communications, Lost & Found, and officer dispatch. The role emphasizes organization, daily problem-solving, and excellent customer service while handling sensitive information.

Applicants should have a high school diploma, strong computer skills (Word, Excel, Outlook) and be at least 18 with a flexible schedule.

Qualifications

• High school diploma or equivalent.
• Strong computer skills with Microsoft Word, Excel and Outlook.
• Excellent communication and customer service skills.
• Highly organized with ability to manage multiple tasks.

Responsibilities

• Dispatch calls for security and coordinate officers.
• Process and document daily activities for accountability.
• Dispatch, receive information and distribute calls to security, maintenance and housekeeping.
• Contact law enforcement or emergency services as needed.
• Process Lost & Found – inquiries, inventory, log, and processing.
• Process Resort UPS information for shipping.
• Maintain confidentiality with sensitive information.
• Complete special projects and duties assigned by Security Management.
• Other duties assigned by management.

Skills

Communication

Customer service

Organizational skills

Flexibility

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Join us in Security!

Are you passionate about organization, efficiency, and helping people? We’re looking for someone who enjoys meeting and helping people daily. Each day has something different to offer when dispatching for our security team! Help people reclaim their lost items, assist in dispatching our resort officers to solve problems, and so much more as a Security Dispatcher.

The Security Dispatcher requires office/clerical skills, computer literacy, and excellent communication skills. A high school diploma or equivalent is required. Candidates should have strong computer skills and working knowledge of Microsoft programs, including Microsoft Word, Excel, and Outlook. Must be highly organized and able to provide great customer service. Duties include dispatching calls for security, assisting with Lost & Found intake, inventory, and other duties as assigned by management. Must be at least 18 and able to work a flexible schedule.

We look forward to reviewing your application and resume!

Job-Type: Full-Time

Typical Schedule

Days:

• Rotating, Monday-Friday and Saturday-Wednesday; every third weekend off

Hours:

• Rotating, typically 8:00 AM-4:00 PM and 4:00 PM-12:00 AM

Compensation:

• Pay: $14.00/Hour

Core Responsibilities

• Perform communications through electronic, written, and verbal applications
• Process and document daily activities to ensure accountability
• Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
• Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
• Process and document Lost & Found – inquiries, inventory, log, and process found items
• Process Resort UPS shipping – obtain information and process items for shipping
• Exhibit exceptional confidentiality with sensitive information and documentation
• Complete special projects and duties assigned by Security Management
• Other duties assigned by management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.