Dispatcher

A&H Security Services LLC; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

A&H Security Services LLC is seeking a dedicated Security Dispatcher to support multi-site operations in New York. This role requires coordinating with field personnel, handling high-volume calls, and ensuring continuous site coverage during the third shift and weekends.

The successful candidate will have at least 1 year of dispatching experience, possess a NYS Security Guard License, and deliver excellent customer service while coordinating incident response and shift assignments.

Qualifications

• Minimum 1 year dispatching or related experience.
• Must hold NYS Security Guard License.
• Full-time 3rd shift, weekends.
• Excellent customer service and communication.
• Proactive and able to coordinate incidents and allocate resources.

Responsibilities

• Conduct roll call and ensure all personnel are present and ready.
• Manage communications and route calls professionally.
• Dispatch security personnel to locations as required.
• Coordinate incident response and deploy supervisors when necessary.
• Ensure post coverage across sites and respond to urgent requests.
• Verify hours for payroll and billing; reconcile discrepancies.
• Enforce company policies and document violations.
• Provide courteous, solution-focused support to clients and callers.
• Other duties as assigned and as needed.

Skills

Dispatching

Customer service

Communication skills

Team coordination

Tools

Winteam

Job description

• Conduct Roll Call: Confirm all scheduled personnel are present and ready at the start of each shift.
• Manage Communications: Handle all incoming calls professionally, providing assistance or routing as needed.
• Dispatch Security Personnel: Assign officers and field supervisors to locations as required, including during incidents and emergencies.
• Coordinate Incident Response: Guide officers during on-site incidents and deploy supervisors when necessary.
• Winteam : Experience with Winteam or similar security related HRIS systems is greatly preferred.
• Ensure Post Coverage: Monitor all sites to ensure continuous coverage and respond to urgent coverage requests promptly.
• Track Attendance: Verify clock-ins, meal breaks, and clock-outs to ensure accurate guard attendance.
• Verify Hours: Reconcile billable and payable hours during roll call to avoid payroll or billing discrepancies.
• Enforce Policies: Document and issue violations for non-compliance with company policies.
• Support Company Operations: Act as the shift’s central point of information and communication.
• Provide Excellent Customer Service: Deliver courteous, solution-focused support to clients and callers.
• MUST have 1 year Dispatching Experience, or directly related exp
• Other Duties as assigned and as needed .

A&H is committed to fostering a diverse, equitable, and inclusive workplace where everyone is respected and valued. In line with New York State and federal EEO laws, we prohibit discrimination based on race, gender, religion, age, disability, sexual orientation, and other protected characteristics. We strive to reflect the communities we serve and welcome a variety of perspectives. Through inclusive hiring and ongoing education, we promote a culture of belonging and accountability.

Certification Requirements (All)

NYS Security Guard License

Additional Information / Benefits

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This is a Full-Time position3rd Shift, Weekends.