Dispatch Supervisor

American Dream; East Rutherford (NJ); On-site; USD 52,000 - 78,000; Full time

Job summary

American Dream is seeking a Dispatch Supervisor to lead on-duty operations, coordinating in emergencies and normal activity. The role oversees dispatch functions, radio, telephone, fire alarms, CCTV, and CAD systems, ensuring rapid, compliant responses.

The supervisor will prioritize calls, assign resources, and coordinate with law enforcement, fire, and EMS while supporting Emergency Action Plans and the Emergency Operations Center. Supervisory duties include training and performance management.

Qualifications

• High school diploma or equivalent.
• Minimum 18 years of age.
• 3–7 years of security, public safety, dispatch, or law enforcement experience.
• Previous supervisory or leadership experience.
• Prior experience in security, public safety, or dispatch needed.
• Demonstrated experience providing leadership, direction, or oversight to dispatch or security personnel.
• Ability to type at least 30 words per minute and use standard computer applications.
• Eligible to be licensed as a Security Officer in the State of New Jersey, including successful completion of required background checks.
• Valid driver’s license preferred.
• Knowledge of FCC regulations and security or law enforcement procedures.
• Experience with surveillance systems, emergency communications, and technology-based dispatch platforms.
• Knowledge of Simplex Fire Alarm System
• Experience training, developing, and motivating diverse teams.
• Post-secondary education, military, or advanced public safety training.

Responsibilities

• Serve as the on-duty supervisor for Dispatch operations, assuming command responsibility in the absence of senior management.
• Oversee daily dispatch functions, including radio, telephone, fire alarms, CCTV, and CAD systems.
• Promptly receive, prioritize, and dispatch calls for service per protocols.
• Coordinate and request assistance from Law Enforcement, Fire, and EMS agencies.
• Maintain awareness of and support Emergency Action Plans and Emergency Operations Center functions.
• Supervise, coach, and support Dispatch personnel, including scheduling and coverage.
• Train new dispatch team members and ensure logs and reports are complete.
• Provide guidance, corrective action, and performance feedback.
• Assist with interviews, onboarding, evaluations, and disciplinary investigations.
• Promote professionalism, teamwork, and guest service standards.
• Monitor and operate multi-channel radio systems in compliance with policy and FCC regulations.
• Oversee CCTV, alarm monitoring platforms, call boxes, and related equipment.
• Assist with maintaining CAD and electronic reporting systems.
• Support technology upgrades and coordination with IT and vendors.
• Distribute, track, and control radios and equipment.

Skills

Supervisory experience

Dispatch management

Leadership

Communication skills

Typing speed 30 wpm

FCC regulations knowledge

Public safety knowledge

Surveillance systems

Emergency communications

Dispatch platforms

Simplex Fire Alarm System

Education

High school diploma or equivalent

Tools

Radio systems

CCTV systems

Alarm monitoring platforms

Electronic reporting systems

Simplex Fire Alarm System

Job description

The Dispatch Supervisor serves as the on-duty leader during assigned shifts and acts as the primary point of coordination in emergency and non-emergency situations.

Primary Responsibilities:

Operational Oversight

• Serve as the on-duty supervisor for Dispatch operations, assuming command responsibility in the absence of senior management.
• Oversee daily dispatch functions, including radio, telephone, fire alarms, CCTV, and computer-aided dispatch systems.
• Promptly receive, prioritize, and dispatch calls for service in accordance with established protocols.
• Coordinate and request assistance from Law Enforcement, Fire, and EMS agencies as required.
• Maintain awareness of and support Emergency Action Plans and Emergency Operations Center functions.

Supervision & Leadership

• Supervise, coach, and support Dispatch personnel, including scheduling, coverage, and shift oversight.
• Train new dispatch team members and ensure documentation, logs, and reports are complete and accurate.
• Provide guidance, corrective action, and performance feedback as appropriate.
• Assist with interviews, onboarding, evaluations, and disciplinary investigations when required.
• Promote professionalism, teamwork, and positive guest service standards always.

Technology & Systems Support

• Monitor and operate multi-channel radio systems in compliance with department policy and FCC regulations.
• Oversee use and functionality of CCTV systems, alarm monitoring platforms, call boxes, and related equipment.
• Assist with maintaining computer-aided dispatch and electronic reporting systems.
• Support technology upgrades, maintenance, and coordination with IT and external vendors as assigned.
• Distribute, track, and control radios and communication equipment issued to authorized personnel.

Administrative & Compliance Duties

• Ensure enforcement of all Security policies, procedures, and applicable state and local laws.
• Maintain accurate records, logs, and dispatch documentation.
• Enter, retrieve, and manage computerized data related to security and dispatch operations.
• Support Manager-on-Duty (MOD) responsibilities when assigned.
• Provide assistance and coordination with other Security units and departments as needed.
• Perform all other duties as assigned.

Desired Qualifications:

• High school diploma or dquivalent
• Minimum 18 years of age
• 3–7 years of security, public safety, dispatch, or law enforcement experience.
• Previous supervisory or leadership experience.
• Prior experience in security, public safety, or dispatch needed
• Demonstrated experience providing leadership, direction, or oversight to dispatch or security personnel.
• Ability to type at least 30 words per minute and use standard computer applications.
• Eligible to be licensed as a Security Officer in the State of New Jersey, including successful completion of required background checks.
• Valid driver’s license preferred.
• Knowledge of FCC regulations and security or law enforcement procedures.
• Experience with surveillance systems, emergency communications, and technology-based dispatch platforms.
• Knowledge of Simplex Fire Alarm System
• Experience training, developing, and motivating diverse teams.
• Post-secondary education, military, or advanced public safety training.

Physical Job Requirements:

• Frequent sitting and sustained use of computers, phones, and radio equipment.
• Occasional standing, walking, bending, stooping, reaching, and lifting.
• Ability to lift and carry equipment and materials up to 30–50 pounds occasionally.
• Ability to perform repetitive keyboard and hand movements.
• Maintain sufficient physical capability to respond to emergencies as required.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.