Overnight Security Dispatcher with WinTeam Expertise

Guardian-Security-Services,-Inc; Jersey City (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

Guardian Security Services in Jersey City, NJ is seeking a highly motivated Security Dispatcher to manage callouts and scheduling in our Jersey City office. The role requires WinTeam experience, overnight hours including weekends, and strong customer service skills.

Responsibilities include heavy phone usage, updating schedules, relaying messages to management, and maintaining accurate logs. Prior security dispatching and multi-tasking abilities are highly valued.

Qualifications

• Heavy phone use contacting and scheduling employees for callouts.
• Develop and maintain accurate logs and reports in military time.
• Courteous telephone manner and ability to defuse tense situations.
• Good interpersonal skills with employees, clients and managers.

Responsibilities

• Heavy phone use contacting and scheduling employees for callouts through our schedule management system.
• Update schedules, call sites to check on personnel, relay messages to management.
• Maintain logs and reports; cover open posts and manage schedules.
• Communicate with employees, management and clients with clear updates.
• Incident reporting with timestamps, locations and actions taken.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High School diploma or equivalent

Tools

WinTeam

Job description

Guardian Security Services in Jersey City, NJ is seeking a highly motivated Security Dispatcher to manage callouts and scheduling in our Jersey City office. The role requires WinTeam experience, overnight hours including weekends, and strong customer service skills.

Responsibilities include heavy phone usage, updating schedules, relaying messages to management, and maintaining accurate logs. Prior security dispatching and multi-tasking abilities are highly valued.