Security Dispatcher for Gaming & Hospitality Ops

Churchill-Downs-Inc; Hensleytown (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel is seeking a Security Dispatcher to support three shifts and ensure a safe environment for patrons and staff. The dispatcher will handle visitor registration, access control, incident documentation, and radio communications while coordinating with security officers.

Ideal candidates will have a high school diploma, the ability to obtain a Kentucky gaming license, and at least two years of experience with computer systems and security dispatching in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Able to obtain/maintain Kentucky gaming license.
• Minimum two years experience with computer systems and multiple software applications.
• Experience in security dispatching or high-volume operations preferred.

Responsibilities

• Maintain safety and security of guests, employees, and assets in the gaming environment.
• Keep dispatch office clean, organized, and professional.
• Register visitors and vendors; manage access control.
• Receive and direct incoming calls professionally.
• Document incidents and activities in the iTrak system.
• Monitor security radio traffic continuously.
• Record dispatches and officer assignments accurately.
• Perform mobile patrols as needed; cover dispatch duties when required.

Skills

Interpersonal skills

Communication (oral & written)

MS Office proficiency

Multitasking

Adaptability to new tech

Emergency procedures knowledge

Education

High School Diploma

Kentucky gaming/racing license eligibility

Tools

iTrak reporting system

Microsoft Office Suite

Job description

Oak Grove Racing, Gaming & Hotel is seeking a Security Dispatcher to support three shifts and ensure a safe environment for patrons and staff. The dispatcher will handle visitor registration, access control, incident documentation, and radio communications while coordinating with security officers.

Ideal candidates will have a high school diploma, the ability to obtain a Kentucky gaming license, and at least two years of experience with computer systems and security dispatching in a fast-paced