Guest Safety & Customer Service Officer - 3rd Shift

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 44,083,000 - 48,216,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel in Oak Grove, KY is seeking a Guest Safety Officer for the 3rd shift to maintain a safe environment for guests and staff. The role focuses on customer service, incident response, and collaboration with multiple departments to ensure smooth operations across gaming and hotel facilities.

The position requires the ability to obtain and maintain a Kentucky gaming/racing license and to work across shifts in a busy entertainment setting, with an emphasis on friendly,

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service, hospitality, security, or related fields preferred.

Responsibilities

• Greet guests and assist team members in a friendly, professional manner.
• Assist guests with directions and information; resolve minor issues.
• Maintain visible presence to promote safety and a welcoming atmosphere.
• Respond to incidents calmly and professionally; report safety concerns.
• Monitor access to restricted areas and observe suspicious activity.
• Transport money and chips as needed per procedures.
• Operate company vehicles/equipment if required.
• Collaborate with departments to ensure a positive guest experience.

Skills

Customer service

Interpersonal skills

Communication skills

Observation and reporting

Education

High School Diploma

Job description

Oak Grove Racing, Gaming & Hotel in Oak Grove, KY is seeking a Guest Safety Officer for the 3rd shift to maintain a safe environment for guests and staff. The role focuses on customer service, incident response, and collaboration with multiple departments to ensure smooth operations across gaming and hotel facilities.

The position requires the ability to obtain and maintain a Kentucky gaming/racing license and to work across shifts in a busy entertainment setting, with an emphasis on friendly,