Dispatch Specialist - Gaming & Hotel Security

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 19,000 - 27,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel seeks a Security Dispatcher to help maintain a safe environment for guests and staff across three shifts in Oak Grove, Kentucky. The role handles visitor registration, incident documentation, and radio communications within a gaming and hotel setting.

Requirements include a high school diploma or equivalent and eligibility for a Kentucky gaming/racing license; prior security dispatch experience is preferred.

Qualifications

• High school diploma or equivalent required; ability to obtain Kentucky gaming/racing license.
• Minimum two (2) years of experience with computers, data entry, and multiple software applications.
• Experience in security dispatching, emergency dispatch, or similar high-volume role preferred.

Responsibilities

• Maintain safety and security of guests, employees, and assets within the gaming environment.
• Keep dispatch office clean, organized, and professional.
• Manage visitor and vendor registration, check-in, and access control.
• Receive, screen, and direct all incoming telephone communications.
• Document incidents, escorts, service requests, and activities in the iTrak system.
• Monitor and respond to all security radio traffic.
• Record dispatches, assignments, breaks, and meal periods for security officers.
• Perform mobile vehicle patrols as needed.
• Cover Security Officer duties when not in dispatch role.
• Handle other duties as assigned.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Emergency response

Customer service

Education

High School Diploma or equivalent

Kentucky gaming/racing license eligibility

Tools

iTrak reporting system

Job description

Oak Grove Racing, Gaming & Hotel seeks a Security Dispatcher to help maintain a safe environment for guests and staff across three shifts in Oak Grove, Kentucky. The role handles visitor registration, incident documentation, and radio communications within a gaming and hotel setting.

Requirements include a high school diploma or equivalent and eligibility for a Kentucky gaming/racing license; prior security dispatch experience is preferred.