Security Dispatcher

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 19,000 - 27,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel seeks a Security Dispatcher to help maintain a safe environment for guests and staff across three shifts in Oak Grove, Kentucky. The role handles visitor registration, incident documentation, and radio communications within a gaming and hotel setting.

Requirements include a high school diploma or equivalent and eligibility for a Kentucky gaming/racing license; prior security dispatch experience is preferred.

Qualifications

• High school diploma or equivalent required; ability to obtain Kentucky gaming/racing license.
• Minimum two (2) years of experience with computers, data entry, and multiple software applications.
• Experience in security dispatching, emergency dispatch, or similar high-volume role preferred.

Responsibilities

• Maintain safety and security of guests, employees, and assets within the gaming environment.
• Keep dispatch office clean, organized, and professional.
• Manage visitor and vendor registration, check-in, and access control.
• Receive, screen, and direct all incoming telephone communications.
• Document incidents, escorts, service requests, and activities in the iTrak system.
• Monitor and respond to all security radio traffic.
• Record dispatches, assignments, breaks, and meal periods for security officers.
• Perform mobile vehicle patrols as needed.
• Cover Security Officer duties when not in dispatch role.
• Handle other duties as assigned.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Emergency response

Customer service

Education

High School Diploma or equivalent

Kentucky gaming/racing license eligibility

Tools

iTrak reporting system

Job description

Title: Security Dispatcher

Requisition ID#: 5463

Location:

Oak Grove, KY, US, 42262

Property: Oak Grove Racing

• Gaming
• Hotel

Pay Range: 16.50

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

Job Summary

Dispatch Officers at Oak Grove will help maintain a safe and secure environment for all patrons and employees over 3 shifts.

Essential Duties And Responsibilities

• Maintain the safety and security of guests, employees, and company assets within the gaming environment.
• Ensure the dispatch office remains clean, organized, and professional at all times.
• Manage visitor and vendor registration, check-in, and access control processes.
• Receive, screen, and professionally direct all incoming internal and external telephone communications.
• Accurately document all incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
• Continuously monitor and respond to all security radio traffic.
• Coordinate and accurately record security officer dispatches, assignments, breaks, and meal periods.
• Perform mobile vehicle patrol duties as needed.
• Carry out all duties and responsibilities of a Security Officer when not assigned to the dispatch function.
• Other duties as assigned.

Required Skills And Abilities

• Strong interpersonal skills with the ability to establish and maintain effective working relationships with all levels of personnel, guests, and vendors.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and related applications).
• Demonstrated ability to effectively multitask and prioritize in a fast-paced, high-pressure environment.
• Adaptable and capable of quickly learning new technologies, systems, and software applications.
• Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.

Education And Experience

• High School Diploma or equivalent is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license
• Minimum of two (2) years of experience working with computer systems, data entry, and multiple software applications.
• Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role is strongly preferred.
• Demonstrated experience in a customer service, security, or gaming environment is highly desirable.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Bowling Green