Security Dispatcher

Churchill-Downs-Inc; Hensleytown (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel is seeking a Security Dispatcher to support three shifts and ensure a safe environment for patrons and staff. The dispatcher will handle visitor registration, access control, incident documentation, and radio communications while coordinating with security officers.

Ideal candidates will have a high school diploma, the ability to obtain a Kentucky gaming license, and at least two years of experience with computer systems and security dispatching in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Able to obtain/maintain Kentucky gaming license.
• Minimum two years experience with computer systems and multiple software applications.
• Experience in security dispatching or high-volume operations preferred.

Responsibilities

• Maintain safety and security of guests, employees, and assets in the gaming environment.
• Keep dispatch office clean, organized, and professional.
• Register visitors and vendors; manage access control.
• Receive and direct incoming calls professionally.
• Document incidents and activities in the iTrak system.
• Monitor security radio traffic continuously.
• Record dispatches and officer assignments accurately.
• Perform mobile patrols as needed; cover dispatch duties when required.

Skills

Interpersonal skills

Communication (oral & written)

MS Office proficiency

Multitasking

Adaptability to new tech

Emergency procedures knowledge

Education

High School Diploma

Kentucky gaming/racing license eligibility

Tools

iTrak reporting system

Microsoft Office Suite

Job description

Career Opportunities: Security Dispatcher (5463)

Requisition ID5463-Posted11/04/2026-WKY Development LLC Oak Grove-Security-Oak Grove-KY Oak Grove Racing & Gaming

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

JOB SUMMARY

Dispatch Officers at Oak Grove will help maintain a safe and secure environment for all patrons and employees over 3 shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain the safety and security of guests, employees, and company assets within the gaming environment.
• Ensure the dispatch office remains clean, organized, and professional at all times.
• Manage visitor and vendor registration, check-in, and access control processes.
• Receive, screen, and professionally direct all incoming internal and external telephone communications.
• Accurately document all incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
• Continuously monitor and respond to all security radio traffic.
• Coordinate and accurately record security officer dispatches, assignments, breaks, and meal periods.
• Perform mobile vehicle patrol duties as needed.
• Carry out all duties and responsibilities of a Security Officer when not assigned to the dispatch function.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Strong interpersonal skills with the ability to establish and maintain effective working relationships with all levels of personnel, guests, and vendors.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and related applications).
• Demonstrated ability to effectively multitask and prioritize in a fast-paced, high-pressure environment.
• Adaptable and capable of quickly learning new technologies, systems, and software applications.
• Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license
• Minimum of two (2) years of experience working with computer systems, data entry, and multiple software applications.
• Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role is strongly preferred.
• Demonstrated experience in a customer service, security, or gaming environment is highly desirable.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.