Security Dispatcher: Expert Communications & Dispatch Ops

ESI Security Services; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

ESI Security Services in Reno, NV is seeking a reliable Security Dispatcher to join our team. In this role, you will multi-task under pressure, communicate clearly with field officers and clients, and help maintain efficient dispatch and office operations.

You should have a High School Diploma or GED, some dispatch or office experience preferred, and be proficient with computers. The position emphasizes teamwork, initiative, and the ability to follow policies in a fast-paced security environment.

Qualifications

• High school diploma or GED required.
• 2+ years of dispatch experience preferred but not required.
• 3+ years of office experience preferred but not required.

Responsibilities

• Follow ESI and Dispatch Policies and Procedures.
• Create, edit, and approve reports for the Client from Officers in the field.
• Type correspondence and respond to incoming emails.
• Maintain a file system, both hard copy and electronic.
• Prepare documents and reports in our electronic system.
• Provide Dispatch services.
• Answer phones, direct calls, and respond to inquiries.
• Establish reports and records using provided software.
• Maintain a positive attitude within the office, work well with other
• Understand Emergency Protocols and Chain of Command.
• Read all emails and pass down information that is created and sent out.
• Learn all policies and procedures pertaining to client properties, keep updated on changing property specifics.

Skills

Multi-tasking

Communication skills

Initiative

Adaptability

Reading & grammar

Stress management

Computer skills

Education

High School Diploma or GED

2+ years Dispatch experience

3+ years Office experience

Job description

ESI Security Services in Reno, NV is seeking a reliable Security Dispatcher to join our team. In this role, you will multi-task under pressure, communicate clearly with field officers and clients, and help maintain efficient dispatch and office operations.

You should have a High School Diploma or GED, some dispatch or office experience preferred, and be proficient with computers. The position emphasizes teamwork, initiative, and the ability to follow policies in a fast-paced security environment.