Security Dispatcher (Night-Shift)

ESI Security Services; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

ESI Security Services in Reno, NV is seeking a reliable Security Dispatcher to join our team. In this role, you will multi-task under pressure, communicate clearly with field officers and clients, and help maintain efficient dispatch and office operations.

You should have a High School Diploma or GED, some dispatch or office experience preferred, and be proficient with computers. The position emphasizes teamwork, initiative, and the ability to follow policies in a fast-paced security environment.

Qualifications

• High school diploma or GED required.
• 2+ years of dispatch experience preferred but not required.
• 3+ years of office experience preferred but not required.

Responsibilities

• Follow ESI and Dispatch Policies and Procedures.
• Create, edit, and approve reports for the Client from Officers in the field.
• Type correspondence and respond to incoming emails.
• Maintain a file system, both hard copy and electronic.
• Prepare documents and reports in our electronic system.
• Provide Dispatch services.
• Answer phones, direct calls, and respond to inquiries.
• Establish reports and records using provided software.
• Maintain a positive attitude within the office, work well with other
• Understand Emergency Protocols and Chain of Command.
• Read all emails and pass down information that is created and sent out.
• Learn all policies and procedures pertaining to client properties, keep updated on changing property specifics.

Skills

Multi-tasking

Communication skills

Initiative

Adaptability

Reading & grammar

Stress management

Computer skills

Education

High School Diploma or GED

2+ years Dispatch experience

3+ years Office experience

Job description

SECURITY DISPATCHER

Recruiting for professional and reliable Dispatchers. In order to excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. Providing these services in an effective manner will ensure that Dispatch and other operations are maintained efficiently.

Essential Job Functions

• . Follow ESI and Dispatch Policies and Procedures.
• . Create, edit, and approve reports for the Client from Officers in the field.
• . Type correspondence and respond to incoming emails.
• . Maintain a file system, both hard copy and electronic.
• . Prepare documents and reports in our electronic system.
• . Provide Dispatch services.
• . Answer phones, direct calls, and respond to inquiries.
• . Establish reports and records using provided software.
• Maintain a positive attitude within the office, work well with other
• Understand Emergency Protocols and Chain of Command.
• . Read all emails and pass down information that is created and sent out.
• . Learn all policies and procedures pertaining to client properties, keep updated on changing property specifics.

Requirements

• . Ability to multi-task.
• . Have good customer and employee relations skills.
• . Must be able to communicate in an effective and positive manner.
• . Be able to take initiative and present new ideas.
• . Take direction and adapt to new changes well.
• . Must have good reading and grammar skills.
• . Handle stress in a professional manner.
• . Efficient with computers and software programs.

Education/Other Skills

• . High School Diploma or GED.
• . 2+ years of Dispatch experience preferred but not required.
• . 3+ years of Office experience preferred but not required.

As the leading private security provider in the Northern Nevada area, the ESI Security Services family has been assisting Northern Nevada and California for the past twenty years. Originally established as Events Services, Inc. by owner Mike Hendi in 1989, the company had only a handful of employees and one company vehicle. Since its inception, Events Services has grown to include over 450 employees, a vast array of services, and a fleet of over 50 company vehicles. ESI Security Services, which started as the patrol division of Events Services, Inc., has become its own company and has taken over all security aspects ranging from onsite security to patrol inspection services. Events Services, Inc. now specializes in services such as ticket taking, ushers, and many other special event services. Our services start from the time you pick up the phone to speak with our professional and friendly office team to the training of our quality officers that work at your site. We know that our success depends on your success so we work closely with you to get every detail right. When you need security, we want you to think ESI. When you choose ESI, we want you to think exceptional.

PILB # 700 CA PPO # 16693