Security Dispatcher: Calm Crisis Coordinator

Pinnacle-Protection-Group; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinnacle-Protection-Group in Las Vegas, NV seeks a Security Dispatcher who coordinates between management, field officers, and clients. You will handle calls and reports with accuracy, stay calm under pressure, and provide clear directions to ensure safety.

You will monitor officer assignments, maintain constant contact with the team, respond promptly to incidents, document activities in detailed reports, and support operations with organized communication and superior client service.

Qualifications

• Must hold Nevada PILB security license or be eligible to obtain one.
• Experience in security, law enforcement, or dispatch is preferred.
• Strong verbal and written communication skills.
• Ability to think quickly and decide under pressure.
• Detail-oriented with accurate documentation and reporting.

Responsibilities

• Monitor and dispatch security officers to client sites and patrols.
• Maintain constant communication with field personnel for coverage and safety.
• Respond promptly to incidents, alarms, and emergencies.
• Record all calls, incidents and officer activity in reports.
• Coordinate with supervisors to address staffing and operations.

Skills

Verbal communication

Written communication

Attention to detail

Decision making under pressure

Technical proficiency

Tools

Radios

Dispatch software

Computer systems

Job description

Pinnacle-Protection-Group in Las Vegas, NV seeks a Security Dispatcher who coordinates between management, field officers, and clients. You will handle calls and reports with accuracy, stay calm under pressure, and provide clear directions to ensure safety.

You will monitor officer assignments, maintain constant contact with the team, respond promptly to incidents, document activities in detailed reports, and support operations with organized communication and superior client service.