Security Dispatcher: Casino Surveillance & Rapid Response

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada is seeking a Security Dispatcher to monitor surveillance, coordinate incident responses, and maintain clear communication within the security department and with other casino teams to ensure a safe environment for guests and staff.

You will operate CCTV and access control systems, dispatch officers, log activities, and collaborate with local law enforcement when needed, while keeping calm under pressure and upholding the resort's commitment to

Qualifications

• High school diploma or equivalent required.
• Previous dispatch, security, or related field experience preferred.
• Ability to obtain and maintain a Gaming Card/License.
• Excellent written and verbal communication skills.
• Strong interpersonal skills; remain calm and professional under pressure.
• Proficiency with surveillance equipment, two-way radios, and computers.
• Flexible schedule including nights, weekends and holidays.
• Must be at least 21 years of age.

Responsibilities

• Operate and monitor CCTV, access control, and alarm systems.
• Receive and prioritize calls and radio transmissions from security personnel, staff, and guests.
• Dispatch security officers and emergency personnel to locations in a timely manner.
• Maintain accurate logs of all security activities, incidents, and dispatches.
• Document suspicious activities and security breaches; report to management or law enforcement as needed.
• Coordinate with local law enforcement, fire department, and EMS during critical incidents.
• Answer telephone and radio calls professionally and courteously.
• Assist in preparing incident reports and provide information to investigators.
• Monitor weather conditions and relay relevant information to security and management.
• Perform administrative duties such as filing, data entry, and record-keeping.

Skills

Dispatch experience

Surveillance coordination

Communication skills

Multitask under pressure

Education

High school diploma or equivalent

Tools

CCTV

Access control systems

Alarm systems

Two-way radios

Computer systems

Job description

Atlantis Casino Resort Spa in Reno, Nevada is seeking a Security Dispatcher to monitor surveillance, coordinate incident responses, and maintain clear communication within the security department and with other casino teams to ensure a safe environment for guests and staff.

You will operate CCTV and access control systems, dispatch officers, log activities, and collaborate with local law enforcement when needed, while keeping calm under pressure and upholding the resort's commitment to