Casino Security Dispatcher — Rapid Incident Response

Table Mountain Casino Inc.; Friant (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Table Mountain Casino Inc. in Friant, California seeks a Security Dispatcher to safeguard patrons, team members and assets. Under general direction, you will receive calls, dispatch officers, monitor CCTV and life-safety systems, and coordinate responses.

This role requires calm decision-making, strong communication, and the ability to multi-task across incidents. You will document events, follow procedures, and collaborate with other departments while upholding gaming regulations and privacy.

Qualifications

• High School Diploma or GED is required unless waived by Human Resources Management.
• Previous experience as a Security Dispatcher preferred.
• Intermediate computer skills with proficiency in Microsoft Word and Excel required.
• Previous Casino and guest experience preferred.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Responsibilities

• Attends and participates in all security briefings and staff meetings.
• Answer calls from patrons, Team Members, or security personnel reporting security concerns, incidents or emergencies.
• Evaluate the severity of each call to determine the appropriate response, including whether to dispatch security officers, contact emergency services, or initiate other necessary actions.
• Assign the most suitable security personnel to respond to each incident based on location, situation and available officers.
• Actively monitor CCTV cameras, access control systems, alarm panels, and other security technology to identify potential threats or suspicious activity.
• Maintain clear communication with security officers on the ground, providing updates on incidents and coordinating responses.
• Documenting all security incidents, including details of the event, actions taken, and involved personnel.
• Collaborate with other departments as needed to ensure coordinated responses to security issues.
• Gather critical information from callers to effectively dispatch security personnel.
• Communicate clearly and calmly with security officers during active incidents.
• Ensure compliance with reporting requirements and security protocols.
• Troubleshoot technical issues within the dispatch center.
• Perform essential functions of the Security Command Center, which include but are not limited to: Monitoring of surveillance and life safety systems; radio and phone communication, call dispatching functions, report writing, notifications, and communications with TMPD.
• Responsible for prioritizing calls regarding life safety and protection of property.
• Provide clear direction, instruction and guidance to guests/employees. Listen and respond to all inquiries in a positive and professional manner.
• Dispatch Security Officers to calls for service and coordinate department breaks.
• Responsible for communication to Security Management ensuring that information is shared in a prompt and proper manner.
• Dispatch Officers in a calm demeanor to any/all emergency situations that may arise, i.e., bomb threats, fire alarms, medical calls, verbal/physical altercations and crimes in progress.
• Pro-actively monitor the surveillance, life safety and alarms systems on continual basis.
• Follows applicable TMCR company policies and procedures including Security Operations policies & procedures.
• Maintain a clean and neat work environment.
• Performs other duties as required.

Skills

Communication

Decision making

Multi-tasking

Calm under pressure

Team coordination

Education

High School Diploma or GED

Tools

Security software

Microsoft Word

Excel

Job description

Table Mountain Casino Inc. in Friant, California seeks a Security Dispatcher to safeguard patrons, team members and assets. Under general direction, you will receive calls, dispatch officers, monitor CCTV and life-safety systems, and coordinate responses.

This role requires calm decision-making, strong communication, and the ability to multi-task across incidents. You will document events, follow procedures, and collaborate with other departments while upholding gaming regulations and privacy.