Security Dispatch Specialist

Hebrew SeniorLife; Dedham (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Hebrew SeniorLife is seeking a Security Dispatcher at NewBridge on the Charles in Dedham, Massachusetts. This role involves supporting the safety and well-being of residents, visitors, and staff through effective communication and incident management.

The ideal candidate will have strong verbal communication skills, the ability to remain calm under pressure, and experience in a customer service environment. Proficiency in Microsoft Office is required, and familiarity with radio dispatch systems is a plus.

Qualifications

• Must possess strong verbal communication and multi-tasking abilities.
• Calm and composed under pressure.
• Customer service experience preferred in healthcare or hospitality.

Responsibilities

• Dispatch Security Officers in response to calls and alarms.
• Monitor security systems including CCTV and alarms.
• Ensure resident check-ins are logged in accordance with policy.

Skills

Strong verbal communication

Situational judgment

Multi-tasking ability

Typing and data entry skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch software

Job description

Hebrew SeniorLife is seeking a Security Dispatcher at NewBridge on the Charles in Dedham, Massachusetts. This role involves supporting the safety and well-being of residents, visitors, and staff through effective communication and incident management.

The ideal candidate will have strong verbal communication skills, the ability to remain calm under pressure, and experience in a customer service environment. Proficiency in Microsoft Office is required, and familiarity with radio dispatch systems is a plus.