Security Intern

Hebrew SeniorLife; Dedham (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Hebrew SeniorLife is seeking a Security Dispatcher at NewBridge on the Charles in Dedham, Massachusetts. This role involves supporting the safety and well-being of residents, visitors, and staff through effective communication and incident management.

The ideal candidate will have strong verbal communication skills, the ability to remain calm under pressure, and experience in a customer service environment. Proficiency in Microsoft Office is required, and familiarity with radio dispatch systems is a plus.

Qualifications

• Must possess strong verbal communication and multi-tasking abilities.
• Calm and composed under pressure.
• Customer service experience preferred in healthcare or hospitality.

Responsibilities

• Dispatch Security Officers in response to calls and alarms.
• Monitor security systems including CCTV and alarms.
• Ensure resident check-ins are logged in accordance with policy.

Skills

Strong verbal communication

Situational judgment

Multi-tasking ability

Typing and data entry skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch software

Job description

Position Summary

The Security Dispatcher plays a critical role in supporting the safety and well‑being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real‑time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non‑patrol, seated role well‑suited for individuals with strong communication skills, situational awareness, and comfort working in a fast‑paced dispatch environment.

Key Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check‑ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications

• Strong verbal communication, situational judgment, and multi‑tasking ability
• Calm and composed demeanor under pressure
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
• Customer service experience in healthcare, residential, or hospitality settings preferred
• Valid driver's license preferred but not required
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
• High school diploma or equivalent required

Physical Requirements

• Must be able to sit for extended periods in a control room setting
• Must be able to communicate clearly over phone and radio

Salary Range

$0.00 - $0.00