Security & Customer Care Officer (Mon–Fri, 11am–7pm)

Harvard Protection Services; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to provide professional, customer-focused security and life safety services at client sites in the United States, with a focus on protecting people and property. The role emphasizes a professional demeanor, reliable transportation, strong communication, and the ability to monitor environments and respond to incidents.

The position features an hourly pay rate and a benefits package including health and welfare, dental, vision, sick

Qualifications

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Skills

Strong interpersonal communication

Professional demeanor

Reliable transportation

Monitor alarms and systems

Customer service experience

Write routine logs and incidentreports

Observant and vigilant

Neat and professional appearance

Education

High School Diploma or GED

State or municipal security officer license

Security guard license or ability to obtain

Tools

Security devices operation

Communication devices

Security systems

Job description

Harvard Protection Services is seeking a Customer Service Officer to provide professional, customer-focused security and life safety services at client sites in the United States, with a focus on protecting people and property. The role emphasizes a professional demeanor, reliable transportation, strong communication, and the ability to monitor environments and respond to incidents.

The position features an hourly pay rate and a benefits package including health and welfare, dental, vision, sick