Security Control Center Dispatcher

Merlin Entertainments; Carlsbad (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Excellent health care options

Outstanding PTO

Merlin Magic Pass

Recognition Programs

401(k) with company match

Tuition reimbursement

Learning and advancement opportunities

Job summary

Merlin Entertainments in California is seeking a Security Controller to act as the central hub for resort safety and security operations. You will monitor CCTV, alarms, radios, and other systems while coordinating responses and documenting incidents across Security, Medical, Safety, Park Operations, Facilities, and Accommodations teams.

The role requires strong attention to detail, sound judgement, and the ability to stay calm in fast-paced or emergency situations. 18+ candidates only.

Qualifications

• Minimum 3 years of experience in security, dispatch, public safety, emergency management, communications, control room operations, or related field.
• Experience monitoring CCTV, alarms, radio systems, access control, fire panels, or similar technologies preferred.
• Strong multitasking, communication, documentation, and decision-making skills.
• Ability to remain calm under pressure and manage multiple priorities.
• Experience in a guest-facing, hospitality, entertainment, or operational environment is a plus.

Responsibilities

• Monitor CCTV, alarms, radios, telephones, and safety systems to identify incidents and operational disruptions.
• Coordinate and dispatch Security, Medical, Safety, Facilities, and Operations resources as required.
• Support emergency response procedures, including evacuations, medical incidents, and critical situations.
• Escalate incidents to leadership and provide timely operational updates.
• Ensure control room equipment remains operational and report system issues promptly.

Skills

3 years of experience

Security operations

Emergency management

Communication

Tools

CCTV systems

Alarms

Access control

Fire panels

Radios

Job description

Merlin Entertainments in California is seeking a Security Controller to act as the central hub for resort safety and security operations. You will monitor CCTV, alarms, radios, and other systems while coordinating responses and documenting incidents across Security, Medical, Safety, Park Operations, Facilities, and Accommodations teams.

The role requires strong attention to detail, sound judgement, and the ability to stay calm in fast-paced or emergency situations. 18+ candidates only.