Security Operations Center Dispatcher

waldensecurity; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Walden Security in the United States seeks a CTC Operator 1 to monitor cameras and alarms, answer routine and emergency calls, and dispatch security officers as needed. You will maintain logs and reports, support employees and guests, and uphold confidentiality and security best practices.

You will coordinate rapid responses to life-safety incidents, analyze incidents, and communicate findings to leadership.

Qualifications

• Experience monitoring CCTV and alarms.
• Strong report writing and documentation.
• Ability to coordinate responses with emergency services.

Responsibilities

• Monitor cameras and alarms and dispatch calls.
• Coordinate response to life safety incidents with security, police, fire, EMS.
• Maintain records of communications and events.
• Document all reported incidents and escalate as needed.
• Ensure CCTV, access control, and security software functioning.
• Prepare daily logs and reports.

Skills

Problem solving

Critical thinking

Detail oriented

Multitask

Communication skills

English fluency

Tools

CCTV

Physical Access Control

Security Software Platforms

Job description

Walden Security in the United States seeks a CTC Operator 1 to monitor cameras and alarms, answer routine and emergency calls, and dispatch security officers as needed. You will maintain logs and reports, support employees and guests, and uphold confidentiality and security best practices.

You will coordinate rapid responses to life-safety incidents, analyze incidents, and communicate findings to leadership.