Security Control Center Lead - Incident & Guest Safety

Merlin; Carlsbad (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Merlin Magic Pass

Excellent health care options

Outstanding PTO

Job summary

LEGOLAND California Resort is seeking a Security Controller to act as the central hub for resort safety and security operations. You will monitor CCTV, alarms, radios, and other systems while coordinating responses and documenting incidents with calm, precise communication.

Responsibilities include incident management, emergency response, and collaboration with Security, Medical, Safety, and Park Operations teams to ensure guest safety and smooth operations.

Qualifications

• Minimum 1 year of experience in security, dispatch, public safety, emergency management, communications, control room operations, or related field.

Responsibilities

• Monitor CCTV, alarms, radios, and safety systems to identify incidents and disruptions.
• Coordinate and dispatch Security, Medical, Safety, Facilities, and Operations resources as required.
• Support emergency response procedures, including evacuations and medical incidents.
• Document incidents accurately in real time using reporting systems.
• Maintain complete incident records and support post-incident reviews.

Skills

Security

Dispatch

Public safety

Emergency management

Communications

Control room operations

Guest-facing experience

Tools

CCTV monitoring

Alarm systems

Access control

Fire panels

Radio systems

Job description

LEGOLAND California Resort is seeking a Security Controller to act as the central hub for resort safety and security operations. You will monitor CCTV, alarms, radios, and other systems while coordinating responses and documenting incidents with calm, precise communication.

Responsibilities include incident management, emergency response, and collaboration with Security, Medical, Safety, and Park Operations teams to ensure guest safety and smooth operations.