Resort Dispatcher: Emergency & Security Communications

Referral Job Portal; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Universal Kids Resort seeks a Security Dispatcher to triage emergency and non-emergency calls, dispatch appropriate units, and monitor multiple security systems to ensure guest and team safety.

In this role you will serve as the central communications hub for all departments, notify leadership and stakeholders of incidents, and document radios, phones, and logs while maintaining composure during emergencies.

Qualifications

• High School Diploma or GED required.
• Level 2 (Non-Commissioned) Security License is required.
• 1+ years of Security or Dispatch experience is preferred; or equivalent combination of education and experience.

Responsibilities

• Receives incoming calls for service for all Universal Kids Resort departments, triages them depending on the request, and dispatches the appropriate units to include outside emergency response agencies and third-party vendors.
• Actively monitors surveillance systems, building life safety alarm systems, elevator call boxes, and meteorological systems to ensure the safety of our Guests and Team Members throughout the resort.
• Acts as the centralized hub of communication for all departments at Universal Kids Resort, including the theme park and hotel. Provides incident notifications to predetermined UKR Leadership and Universal Destination & Experiences (UDX) stakeholders, including executives.
• Accurately completes the appropriate documentation related to radios, telephones and key logs, daily and incident blotter reports, and other departmental operating documents.
• Communicates any Team Member or Guest concerns to Security leadership for resolution. Gathers and relays relevant information through various forms of equipment.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Skills

Security awareness

Emergency response

Communication

Education

High School Diploma or GED

Job description

Universal Kids Resort seeks a Security Dispatcher to triage emergency and non-emergency calls, dispatch appropriate units, and monitor multiple security systems to ensure guest and team safety.

In this role you will serve as the central communications hub for all departments, notify leadership and stakeholders of incidents, and document radios, phones, and logs while maintaining composure during emergencies.