Security Console Operator

Allied Universal; Clayton (NC); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health Benefits

Job summary

Allied Universal is seeking a Security Console Operator in Clayton, NC. You will monitor alarm and access control systems, receive service calls, and dispatch officers to incidents in a healthcare setting. The role emphasizes professional customer service and documentation of activity.

They offer multiple shifts, full-time employment, and opportunities for on-the-job training, growth, and benefits. Join a company that prioritizes safety and integrity in a collaborative environment.

Qualifications

• 1+ years' armed security or law enforcement experience.
• Alarm panel experience is preferred.
• Access control/badge experience is preferred.
• Customer service experience is preferred.
• CPR/First Aid is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• A high school diploma or equivalent is required.
• As a condition of employment, applicants will be subject to a background investigation and drug screen.
• Licensing requirements may be required prior to employment; valid driver's license only for driving roles.

Responsibilities

• Provide customer service to employees, patients, visitors, and vendors by following site-specific security procedures.
• Receive calls for service, alarms, and security-related notifications; prioritize and dispatch officers via radio, phone, and computer systems.
• Monitor CCTV, alarm panels, access control systems, and other life-safety monitoring tools; document and escalate abnormal conditions per site procedures.
• Respond to incidents and coordinate notifications to on-site leadership and local emergency responders as directed by post orders.
• Complete detailed incident reports and shift activity logs; support investigations by preserving video and access records per policy.

Skills

Armed security experience

Alarm panel experience

Access control experience

Customer service experience

CPR/First Aid

Age requirement: 18+ / 21+

Education

High school diploma or equivalent

Tools

Interviewing & dispatching systems

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Console Operator in Clayton, NC, you will serve and safeguard clients across industries such as healthcare and more. Join Allied Universal as a Dispatch Officer at a leading healthcare location, where you will monitor alarm and access control systems, manage calls and radio traffic, and coordinate responses to security-related incidents. You will document activity, support on-site teams, and provide professional customer service to staff and visitors. Bring an agile, reliable, and innovative mindset while working with a caring team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $18.54 / Hour

Job Schedule:

• Monday-Friday 08:00 AM - 04:00 PM (1st Shift)
• Monday-Friday 04:00 PM - 12:00 AM (2nd Shift)
• Monday-Friday 12:00 AM - 08:00 AM (3rd Shift)
• Saturday - Sunday 08:00 AM - 04:00 PM (1st Shift)
• Saturday - Sunday 04:00 PM - 12:00 AM (2nd Shift)
• Saturday - Sunday 12:00 AM - 08:00 AM (3rd Shift)

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Access a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to employees, patients, visitors, and/or vendors by following site-specific security-related procedures, policies, and post orders at a healthcare and pharmaceutical location.
• Receive calls for service, alarms, and security-related notifications; prioritize and dispatch officers and/or resources via radio, phone, and/or computer-aided systems, maintaining clear communication throughout incidents.
• Monitor CCTV, alarm panels, access control systems, and other life-system and facility monitoring tools; document and elevate abnormal conditions per site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner; coordinate notifications to on-site leadership and/or local emergency responders as directed by post orders.
• Complete detailed incident reports, dispatch logs, and shift activity documentation; support investigations by preserving video, access, and communication records in accordance with policy.

Minimum Requirements:

• Have 1+ years' armed security/law enforcement/military experience.
• Alarm panel experience is preferred.
• Access control/badge experience is preferred.
• Customer service experience is preferred.
• CPR/First Aid is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• A high school diploma or equivalent is required.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.