Security Concierge & Patient Experience Specialist

Corewell Health Corporate; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

On-demand pay program

Discounts directory with deals

Identity theft protection

Retirement options

Job summary

Corewell Health is seeking a Security Consumer Support Specialist in Grand Rapids to blend frontline patient services with security duties. You will assist with registration, self-service check-in, and MyChart navigation while maintaining a visible security presence to ensure a safe, welcoming environment.

The role requires strong communication, excellent customer service, sound judgment, and the ability to stay calm in dynamic situations. Full-time weekday schedule.

Qualifications

• High School Diploma or equivalent experience required.
• At least 20 years of age with valid Michigan driver license.
• State MI Driver's License upon Hire.
• First Aid - AHA certification preferred.
• One year certificate from college or technical school.
• 2 years of relevant experience in customer service, law enforcement, military, or related field.

Responsibilities

• Provide best-in-class customer service while maintaining highly visible waiting room coordination.
• Assist with patient registration and self-service check-in.
• Document incident reports and other required documents thoroughly and timely.
• Assist patients, visitors, and team members with directions, escorts, and other requests.
• Provide access control for secured areas.
• Communicate with patients, visitors, and health care team members effectively.
• De-escalate verbal or physical conflicts using appropriate techniques and legal options.
• Engage in ongoing study to maintain professional competence and skills.
• Complete required ongoing training and maintain licensure and certifications.
• Serve as concierge—greet patients/visitors and assist with payments and co-pays.
• Perform patient registration and check-in: verify demographics and insurance; assist kiosk registration.

Skills

Customer service

De-escalation

Communication

Observation

Education

High School Diploma or equivalent

Associate's Degree or equivalent (Public Administration, Business, Criminal Justice)

Job description

Corewell Health is seeking a Security Consumer Support Specialist in Grand Rapids to blend frontline patient services with security duties. You will assist with registration, self-service check-in, and MyChart navigation while maintaining a visible security presence to ensure a safe, welcoming environment.

The role requires strong communication, excellent customer service, sound judgment, and the ability to stay calm in dynamic situations. Full-time weekday schedule.