Security Concierge & Patient Experience Advocate

Corewell Health; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory and deals

Retirement options

Job summary

Corewell Health seeks a Security Consumer Support Specialist in Grand Rapids to blend frontline customer service with professional security duties. You will welcome patients and visitors, assist with registration and MyChart navigation, and perform de-escalation, incident response, and other security tasks throughout the facility.

The role emphasizes calm communication, dependable judgment, and a strong focus on patient experience within a busy healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 20 years old with a valid Michigan driver license.
• State of Michigan driver's license upon hire.
• First Aid certification (AHA) required.
• Preferred: Associate's degree or equivalent in Public Administration, Business, or Criminal Justice.
• Preferred: Vocational/technical certificate from college or technical school.
• Preferred: 2 years of relevant experience in customer service, law enforcement, or military.

Responsibilities

• Provide best-in-class customer service with highly visible waiting room coordination.
• Support patient self-service registration and kiosk check-in.
• Document incident reports accurately and promptly.
• Assist with directions, lost and found, vehicle assistance, escorts, and other requests.
• Provide access control for secured areas.
• De-escalate conflicts using verbal methods and appropriate force when necessary.
• Pursue ongoing professional development and maintain required training and licensure.

Skills

Customer service

Communication

De-escalation

Education

High School Diploma or equivalent

Driver's license (MI)

First Aid certification (AHA)

Associate's degree or equivalent

Vocational/Technical certificate

2 years of relevant experience

Job description

Corewell Health seeks a Security Consumer Support Specialist in Grand Rapids to blend frontline customer service with professional security duties. You will welcome patients and visitors, assist with registration and MyChart navigation, and perform de-escalation, incident response, and other security tasks throughout the facility.

The role emphasizes calm communication, dependable judgment, and a strong focus on patient experience within a busy healthcare setting.