Security Concierge & Patient Services Specialist

Corewell Health Corporate; Wyoming (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Discounts directory

Identity theft protection

Retirement options with match

Job summary

Corewell Health seeks a Security Consumer Support Specialist to blend frontline customer service with professional security duties in a hospital setting. You will assist patients with registration, navigate self-service check-in tools, and support a seamless arrival experience while maintaining a visible security presence.

The role emphasizes strong communication, calm judgment, and the ability to handle dynamic situations, including de-escalation and incident reporting.

Qualifications

• High School Diploma or equivalent is required or equivalent experience.
• At least 20 years of age with a valid Michigan driver license.
• State MI driver’s license required upon hire (LIC-Driver's License).
• First Aid certification (AHA) required within 180 days.

Responsibilities

• Provide best-in-class customer service while maintaining visible waiting-area security.
• Assist with patient registration and self-service check-in processes.
• Document incidents accurately and in a timely manner.
• Assist patients, visitors and staff with directions, escorts, and access needs.
• Maintain access control for secured areas and de-escalate conflicts as needed.

Skills

Customer service

Communication

De-escalation

Education

High School Diploma or equivalent

Associate's Degree or equivalent (Public Admin / Business / Criminal Justice)

Job description

Corewell Health seeks a Security Consumer Support Specialist to blend frontline customer service with professional security duties in a hospital setting. You will assist patients with registration, navigate self-service check-in tools, and support a seamless arrival experience while maintaining a visible security presence.

The role emphasizes strong communication, calm judgment, and the ability to handle dynamic situations, including de-escalation and incident reporting.